A highly motivated and enthusiastic candidate with experience in multicultural and multidisciplinary teams. Interested in professional development and highly focused and detail-oriented Account Manager, able to manage multiple simultaneous projects with high efficiency and accuracy. Currently overseeing the management more than 1000 corporate accounts, from small businesses to big chains located in all Europe. Good problem solver, able to manage every kind of situation, versatile, analytical and diligent resource, who always perseveres to achieve the best result.
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Account ManagerSmartbox Group May 2017 - Apr 2021Dublin, Ireland• Proactively manage all accounts in CRM tools, as Salesforce.com, additionally to multi-task on a daily basis utilizing numerous other tools as I-Resa, Diabolocom and Kayako.• Able to manage a portfolio including more than 1000 partners, such as important Key Accounts, providing support and focusing on their growth, proposing upsells. • Manage inbound and outbound phone calls and e-mails, giving the best solution for the business and following KPIs.• New hires mentor and Team… Show more • Proactively manage all accounts in CRM tools, as Salesforce.com, additionally to multi-task on a daily basis utilizing numerous other tools as I-Resa, Diabolocom and Kayako.• Able to manage a portfolio including more than 1000 partners, such as important Key Accounts, providing support and focusing on their growth, proposing upsells. • Manage inbound and outbound phone calls and e-mails, giving the best solution for the business and following KPIs.• New hires mentor and Team Leader substitute when required.• Knowledge of invoices and payments, giving feedback to partners about their situation.• B2B, B2C and retailers support, as well as shops and digital platforms, like Amazon.• Sales and payment support, using Paypal and other channels. Show less -
Crew MemberMcdonald'S Oct 2016 - Apr 2017Dublin 1• Adhering to the quality and work standards of the chain and resolving complaints promptly and professionally.• Increasing responsibilities from lobby cleaner to cashier and drive-through operator.• Team working in order to make sure that goals are reached.• Maintaining high standards of customer service during high-volume, fast-paced operations.• Analysing customer complaints and feedback for constant improvements. -
Front Office And Sales AgentOrange Electronic Co.Ltd. May 2015 - May 2016Milano, ItaliaOrange Electronic is Company, based in Taiwan, which produces and sells TPMS (Tyre Pressure Monitoring System).The job rules were:• Scheduling appointments, maintaining and updating appointment calendars, taking care of flight booking, accommodation seeking and car rental. • Managing conference and meeting room bookings.• Responsible for maintaining invoicing log and reviewing monthly aging reports.• Finding new customers in UK, Germany and other countries, caring existing… Show more Orange Electronic is Company, based in Taiwan, which produces and sells TPMS (Tyre Pressure Monitoring System).The job rules were:• Scheduling appointments, maintaining and updating appointment calendars, taking care of flight booking, accommodation seeking and car rental. • Managing conference and meeting room bookings.• Responsible for maintaining invoicing log and reviewing monthly aging reports.• Finding new customers in UK, Germany and other countries, caring existing customers.• Assisting Executive Assistant with additional office duties as directed.Taking care of any necessary paperwork for corporate participation in "Reifen 2016" trade fair in Essen, Germany. Show less -
Internship As A Geology Lab TechnicianUniversity Of Milano-Bicocca Jan 2014 - Sep 2014Milano, ItaliaManual preparation of volcanic rocks samples for analysis with optical microscope, XRD and XRF chemical analysis and SEM-EDS analysis.
Valeria Russo Education Details
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104/110 -
University Of Milano-Bicocca107/110 -
Liceo Scientifico70/100
Frequently Asked Questions about Valeria Russo
What is Valeria Russo's role at the current company?
Valeria Russo's current role is Account Manager | Account Executive | Partnership Manager | Client Manager | Customer Success Manager | Account Relationship Manager.
What schools did Valeria Russo attend?
Valeria Russo attended University Of Milano-Bicocca, University Of Milano-Bicocca, Liceo Scientifico.
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Valeria Russo
Export Manager Presso So.Farma.Morra Group- Health&Beauty, Branded Cosmetics, PerfumesCampania, Italy1sofarmamorra.it
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