Valeria Bideau Email & Phone Number

Victoria, Columbia Británica, Canadá

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

Build and maintain strong relationships with customers by addressing their questions and concerns promptly and professionally. Resolve customer complaints, manage database records, write status reports on customer service issues. General administrative duties. Manage changes in company policies. Selling products and services. Use computer technology to handle a large volume of calls. Work with the customer service manager to ensure proper customer service is provided. Respond to questions about… Show more Build and maintain strong relationships with customers by addressing their questions and concerns promptly and professionally. Resolve customer complaints, manage database records, write status reports on customer service issues. General administrative duties. Manage changes in company policies. Selling products and services. Use computer technology to handle a large volume of calls. Work with the customer service manager to ensure proper customer service is provided. Respond to questions about warranties or terms of sale. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; following up to ensure resolution. Show less

Montevideo, Uruguay

•Manage timely collection of past due balances (email, phone calls, other) & reconcile customer accounts.•Responsible for high number of customer accounts with special focus on complex portfolios.•In charge of documenting contacts, promise to pay and disputes in the system.•Assists customers by researching issues concerning the customer's statement and/or invoices.•Interface with Sales, Finance and Customer Service to support approved business initiatives.•Participate in… Show more •Manage timely collection of past due balances (email, phone calls, other) & reconcile customer accounts.•Responsible for high number of customer accounts with special focus on complex portfolios.•In charge of documenting contacts, promise to pay and disputes in the system.•Assists customers by researching issues concerning the customer's statement and/or invoices.•Interface with Sales, Finance and Customer Service to support approved business initiatives.•Participate in monthly meetings with Credit and the Business.•Review, adopt and implement BASF corporate guidelines. •Update monthly, weekly reports such as collections, overdue and any other reports that may be required by respective Management.•Analysis and implementation of improvements to the current processes.•Participate in low / medium complexity projects. Show less

Uruguay

Support in all the activities that the organization develops. provides counseling and advice to companies on the internationalization of their products. Organization of commercial visits, conferences and inward missions. Coordination and participation in international fairs. Support in the organization of specific events and customer service in relation to the services of the area and the organization. Development of internal business intelligence platform and data analysis.

Uruguay

International trade invoices analysis. management of international trade documents. Contact with international agents and customers from all over the world. Follow up and solving of disputes. With our team we managed to organize the process in half of the time stipulated, apart from considerable improvements in the procedures. Elaboration of a procedures manual and employee training.

Montevideo, Uruguay

Assistance to project managers in the organization of missions abroad, agendas coordination, interaction with investors, coordination with key players and strategic organizations in the sector, country presentations to investors, management of information on the different investment promotion regimes, various administrative tasks, management of CRM, assistance in the preparation of forums (China-LAC 2017 and European Investment Forum in Uruguay).

Assistance for the internationalization of the company's services through market research, database generation, customer contact, agenda setting, and management of the PROEXPORT subsidy, among other tasks.

Uruguay

Consulting on global export services, specifically the engineering and architecture sector. Carrying out administration tasks and market research of the engineering and architecture sector

Mgm - Master In Global Management, Business Administration And Management, General

Licenciatura En Economía, Economía

Licenciatura, International Business/Trade/Commerce