Valeria Kadelski Email & Phone Number

Denmark

Denmark

I empower mid-career expats to thrive and pursue their dream career by providing personalized coaching solutions that foster confidence, clarity and lasting change. I am committed to creating a supportive and transformative environment where you can unlock your strengths, find your life purpose, and achieve your goals.

Copenhagen, Capital Region, Dk

I spearheaded comprehensive initiatives to drive customer satisfaction, retention, and operational efficiency. Main achievements:𝗖𝗮𝗺𝗽𝗮𝗶𝗴𝗻 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: I have managed and launched Templafy’s first ever customer newsletter and worked with Product Maketing and other teams to release product briefs to ensure integrated media planning. My campaigns had an average 30% open rate and 15% click rate, and managed to generate several sales opportunities.𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗰𝗿𝗲𝗮𝘁𝗶𝗼𝗻: worked with the global Customer Success team to ensure cohesive yet market-specific communications strategies, and collaborated with Marketing to develop diverse content formats, including blog posts, social media updates, and email campaigns. I also led product webinars for 500+ attendees for major consulting firms.𝗗𝗮𝘁𝗮 𝗮𝗻𝗱 𝗮𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: strong analytical skills to brief and coordinate data analysis and turn data into insights. I have built several reports and dashboard for my team to monitor customer segments and I’ve created the first automated customer Health Score to measure customer engagament performance in detail.𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: extensive experience in building detailed project plans with many stakeholders, tracking timelines, and facilitating internal smooth communication. I hold a PRINCE 2 Project Management certification, which enables me to use a structured yet flexible approach to project delivery.𝗧𝗲𝗮𝗺 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: collaborated closely with Team Leads and the wider Customer Org to contribute to the development of Customer Success Manager hiring, training, and onboarding procedures, including candidate interviews and coaching of new team members.

Copenhagen, Capital Region, Dk

Scaling customer operations while managing 140 customers at the same time.𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: collaborated with the revenue operations team to implement new internal processes. Self-taught CRM tools like Gainsight, Notion, Zendesk and more. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗮𝗰𝘁𝗶𝘃𝗮𝘁𝗶𝗼𝗻: tailored personalized digital programs for the low-touch customer segment, fostering enduring relationships and driving customer activation. 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗴𝗿𝗼𝘄𝘁𝗵: achieved 100% renewal rate across my customer portfolio for consecutive quarters, including securing a 100K $ expansion deal.

Copenhagen, Capital Region Of Denmark, Dk

Built new internal processes and best practices to handle customers, which led to the hiring of more CSMs. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗷𝗼𝘂𝗿𝗻𝗲𝘆: managed end-to-end post-sales ownership, building processes for onboarding, implementation, and adoption. Took ownership of existing customer base and proactively prevented churn (>96% retention) while driving expansion (>50% YoY). 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆: created customer campaigns to increase engagement through Intercom and HubSpot and revamped the product help center.𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗺𝗶𝗻𝗱𝘀𝗲𝘁: closely collaborated with other teams on strategic company-wide projects, such as the launch of a new product solution for mobile devices.

Copenhagen, Capital Region, Dk

Business development and management of the Southern European market for Airtame. Business development: led negotiations and onboarding processes for new customers, partners, and IT/AV resellers in the Southern European market, successfully securing new business.Stakeholder management: promoted Airtame products (hardware and SaaS) to C-level executives, IT managers, and diverse stakeholders in Corporate, Education, and Government sectors.Events and public speaking: represented the company at international trade shows and conducted onsite visits to meet clients and partners in my respective countries.

Copenhagen, Capital Region, Dk

Business development and customer management of Southern Europe, UKI, Denmark and Norway.Lead generation: generated global leads for the Sales team, evaluated and screened prospects and further executed on sales strategies. Onboarding and education: guided customers from initial qualification through product demos, testing, and full rollout. Ensured comprehensive information delivery tailored to diverse languages, needs, and requirements for Airtame customers.

København K, Denmark, Dk

Assisted creating and modifying marketing related content on the company's Amazon international accounts. In specific with: Amazon Advertising: Campaign manager and A+ content managerAmazon Stores: Brand shopsAmazon InventoryAssisted with language translations (Italian and Spanish) for written content and other content reviewing tasks.

København N, Capital Region, Dk

- Managed the booking flow and headhunting campaigns- Researched and reviewed new members. Selected artists and reviewed their portfolio.- Prepared newsletters and campaigns for new / existing users. Followed up on new members and updated the company website.

Copenhagen, Capital Region, Dk

- Managed the SoMe platforms of the company e.g. through Facebook Advert Manager, UNUM app for Instagram. Built the SoMe strategy together with marketing experts.- Copywriting for SoMe content.- Researched potential clients, trends, and news.- Offered a job as sales representative at the end of the internship.

- Project management activities such as managing the company’s calendar, book-keeping, updating the website with upcoming events, arranging traveling and meetings for the CEO.- Involved in various research projects for the realization of a design report, on themes such as sustainability and urban mobility.

Santa Monica, California, Us

- Developed a social media strategy to increase the following of the gallery through Facebook and Instagram.- Sales person, responsible for the gallery when needed.

Master'S Degree, Management Of Creative Business Processes

Master Of Business Administration (Mba), Exchange Program

Bachelor'S Degree, Economia E Management In Arte, Cultura E Comunicazione