Valeria Leija Gallardo Email & Phone Number

Monterrey, Nuevo León, México

• Support the execution of all QH training processes and programs in Mexico, in alignment with Global Talent and Development strategy.• Facilitation of trainings, focus groups or any session needed in terms of HR topics.• Build and maintain close working relationships with the HR, business and function leaders.• Develop Managers’ knowledge and skills to enable their effective leadership of core practices for performance management and employee development.• Subject matter expert and practice manager for learning and development questions and needs.• Ensuring compliance and fulfillment of performance reviews processes for all employees and technicians.• Drive program execution and adoption in the assigned countries of talent programs such as performance management, talent assessment, etc.• Partnering with local HR to develop learning plans as required by local regulations• Sourcing in-country vendors for delivering of bespoke training programs where those programs are required to be run in local language• Responsible for full-cycle Talent Acquisition process for open positions in Mexico.• Management of TA process as: management of job posting locally, partnering with local vendors to source candidates, direct sourcing candidates, conducting pre-screen interviews, coordinating interviews, processing and onboarding new hires.• Management of Talent Acquisition for Interns and Internship Program for Mexico.

Apodaca, Nuevo León, México

- Preparation and coordination of onboarding for new hiring's.- Communication with managers to identify training needs for users- Identification of knowledge gaps that need to be addressed- Select appropriate training methods or activities for each operational area- Management of full-life cycle of internal vacancies.- Coordination of Internal Trainers for technical staff.- Alignment and fulfillment of internal certifications for blue collar staff according to working stations- Maintain updated curriculum database and training records- Support in human resources events- Creation of strategies for ISO requirements in HR to approve internal and external certifications.- Collaboration with operational and support areas to identify training needs.

San Pedro Garza García, Nuevo León, México

- Mastery of ITIL principles- Operation ability in a diverse, large-scale environment- Prioritization of tasks according to the customer needs- Management of ticketing backlog and tools- Assurance of SLA's accomplishments- Management of escalation procedures and incidents- Coordination and communication with resolution parties - Establishment of effective communication with stakeholders- Assurance of systems, procedures, and methodologies to support outstanding service delivery.- Development of deep understanding of projects to gain insights into the scope of service delivery- Accountability for service delivery performance to meet customers’ expectations- Analysis of customers internal processes in order to create strategies for service delivery optimization- Monitoring of enhancements implementation- Provide accurate and regular reports on performance of AMS and IMS services- Management of agile and waterfall projects- Building strong relationships with teams and stakeholders

Monterrey, Nuevo León, México

- Communication with Project Managers to identify customer needs.- Creation of learning experiences in order to spread and share software changes.- Enrollment and monitoring of audiences in learning experiences.- To provide accurate, valid and complete information by using the right methodology or tool.- Support with appropriate solutions to achieve goals within timelines.- Documentation of customer processes and methodologies.- Participation in short- and long-term project efforts with IT specialized groups.- Design of prototypes, screen mockups, and wireframes based on the results of usability.- Collaboration with other user experience professionals to define and improve the user-experience for IT solutions.

Apodaca, Nuevo León, México

- Working with subject matter experts to identify target audience’s and training needs- Creation of engaging learning activities and compelling content for operations staff- Applying tested instructional design theories, practice and methods- Conduct instructional research and analysis - Creation of support material- Decide on the criteria used to judge learner’s performance and develop assessment instruments- Maintain project documentation and course folders

Guadalupe, Nuevo León

- Organization of classroom sessions and coursework- Planning course materials and activities- To provide feedback about the student’s progress (homework, grades, behavior)- Building trusting relationships with students, parents and other staff in school

San Nicolás De Los Garza, México

- Documentación de procesos- Estandarización de documentos- Apoyo en procesos de auditorías- Apoyo en actividades docentes