Valéria Leme Email & Phone Number

Australia

Australia

• Acting as first point of contact for anyone visiting the dealership.
• Taking customer enquiries for new car sales by in walk-in, phone or internet, helping customers with questions and issues.
• Raising purchase orders for internal and external stakeholders to Service and Parts department.
• Payment request for reimbursement.
• Stationary order.
• Helping prepare deliveries providing an excellent experience for our customers.

Santana De Parnaíba, São Paulo, Brazil

• Responsible for customer service, account management, development of new client relationships and strategic planning to increase the company's participation in relation to the competition.
• Responsible for prospecting customers with high visibility in the market and engagement with customers like L'Occitane.
• Responsible for the development of a workshop to present innovations and market trends for the purchasing, marketing, and packaging development team.
• Invited to participate… Show more
• Invited to participate in the development of L'Occitane auBrésil soap cartridges.
• Development of large accounts like Avon, including presentation of workshops in conjunction with the packaging development team.

Vinhedo, São Paulo, Brazil

• Responsible for the recovery of inactive customers, survey of sales history to identify flaws in the process, product, or service.
• With the main objective of reactivating the portfolio of inactive customers and understanding the reasons why they made us switch to the competition, I surveyed the last 5 years of billing, identified inactive.
• Responsible for… Show more
• Responsible for contacting all clients and understanding their complains and issues, I’ve managed to develop an action plan across various departments and start a process of rebuilding the client portfolio.Achievements:
• With the commitment of the departments involved and the support of the Board of Directors and Commercial Management, we focused on 10 clients, presented the prepared plan, with great dedication, we were consulted again.

São Paulo E Região, Brasil

• Responsible for attracting and managing a portfolio of large clients in the Beauty & Personal Care segment, constantly seeking to increase the company’s profitability.
• Contract negotiation, sending commercial proposals with better and more effective solutions according to client needs.
• Participation in workshops & work events.Achievements:
• Alongside with the commercial management team, we carried out a detailed study of the cartridge for the product Dove Soap 75g and… Show more
• Alongside with the commercial management team, we carried out a detailed study of the cartridge for the product Dove Soap 75g and 90g from the client Unilever-Brazil involving raw material, printing, finishing.
• The annual consumption of this product was 300M units (Brazil and Latin America) concentrated in two suppliers: Rigesa (25%) and its competitor (75%). Due to the client's strategic decision, the volume could not be.

São Paulo E Região, Brasil

• Monitoring of customer orders and identification of their needs to define the best form of service.
• Monitoring price negotiations and delivery times and setting goals to meet the objectives of the commercial area.
• Supervision of team performance on scheduled activities and achievement of individual goals.
• Constant monitoring team results and customer satisfaction.Achievements:
• Working with watches imported from Switzerland, we received many complaints from… Show more
• Working with watches imported from Switzerland, we received many complaints from franchisees regarding lead-time. I presented to the Board a survey of the most sold items in the last 6 months and we took the risk of.

São Paulo E Região, Brasil

• Responsible for preventing and correcting deviations in the operation that could affect the results, aiming to guarantee customer satisfaction with their shopping experience, saving material resources and optimizing.
• Monitoring and controlling all phases of the effective application of what was agreed and contracted by the client.
• Execution of meetings to align the information with the departments directly involved in the operation, to ensure the rapid and smooth progress of… Show more
• Execution of meetings to align the information with the departments directly involved in the operation, to ensure the rapid and smooth progress of the negotiations.
• Agility in resolving bureaucratic issues so that the sales team could achieve the expected results.
• Responsible for customer service "first contact" and screening to find out which ones could represent a real sales opportunity.Achievements:

São Paulo E Região, Brasil

• Responsible for the support of the Sales team (follow-ups, monitoring of processes, analysis of documentation, filling out manual forms / via internal systems, sending samples to customers).
• Project management for customers in the food industry (order entry required the immediate triggering of stock, delivery logistics and the planning of a new purchase).Achievements:
• Identified that the sales flow which is part of the customer portfolio was not constant. I suggested a… Show more
• Identified that the sales flow which is part of the customer portfolio was not constant. I suggested a loyalty program with the implementation of the After Sales service.
• I presented 5 strategies that were promptly approved by the Commercial Management and that had a positive impact on the company's revenue including:
• Customer history (database with updated information)