Valeria Orlova Email & Phone Number

Tbilisi, Georgia

- Handle cashout requests, balance corrections and manual deposit entries.- Resolve issues in Jira, communication with relevant departments: anti-fraud, PSP, game aggregator, etc.- Communicate with operators and VIP managers on MBB cases, maxwin, and other disputable or exceptional situations.- Generate and analyze payment system reports.- Provide assistance to agents and monitor chat queues.- Process tickets and documentation.- Prepare daily reports on ticket/document/withdrawals backlog.- Perform recurring daily tasks and report any emergencies such as chat queue overload due to promotions, payment system downtime, or other urgent issues.

Minsk, Belarus

- Assisting with Queries: Answering customer questions about games, promotions, account issues, and other casino-related topics.- Resolving Issues: Addressing and resolving technical problems, transaction issues, or concerns of players.- Providing Information: Offering details about game rules, bonuses, and terms and conditions.- Managing Accounts: Assisting with account setup, verification, and management, including handling deposits and withdrawals.- Offering Support: Providing support through live chat and email.- Onboarding.

Minsk, Belarus

- Organize the workflow, communication patterns, and management practices;- Develop and keep up-to-date documentation: descriptions of processes, status reports, OKRs, etc.;- Secure efficient quality control of the product created by the outsource team; monitor and improve data quality throughout the platform;- Collaborate with the engineering, financial, news teams to improve the workflow and operations;- Track tasks in progress, their status, and delivery; making weekly/monthly updates and reports;- Collecting general content (description, sectors, locations, key people, competitors, etc) on company websites, news articles, and reports; creating company profiles for publication on a public-facing website;

Minsk, Belarus

- Creating company profiles for publication on a public-facing website, using a proprietary admin interface and data aggregation technology;- Secure efficient quality control of the product created by the outsource team;- Monitoring and improving data quality throughout the platform;- Research and complete topical analyses on companies and sectors;- Identify and recommend improvements of the content creation process for development and implementation by the technology team;