Valeria Mukoo Email & Phone Number

Prague, Czechia

- Represent the Global IT Supplier Management function at local/regional level across all core areas: Supplier Performance, Risk and Compliance, Relationship Management, Contracts and Finances.- Responsible for developing and maintaining IT supplier and internal relationships. - Communicating and providing guidance to stakeholders on IT Sourcing Strategy, sourcing policies, and operational processes. - Supporting stakeholders with quality and timeliness of contract deliverables to… Show more - Represent the Global IT Supplier Management function at local/regional level across all core areas: Supplier Performance, Risk and Compliance, Relationship Management, Contracts and Finances.- Responsible for developing and maintaining IT supplier and internal relationships. - Communicating and providing guidance to stakeholders on IT Sourcing Strategy, sourcing policies, and operational processes. - Supporting stakeholders with quality and timeliness of contract deliverables to ensure compliance and effective delivery of IT services. - Cooperate with local and regional functions, such as Procurement, Legal and Finances to define and localize procedures and practices. Show less

- Responsible for the efficient operation of Deal Management teams servicing License and Hardware LOBs within the EECIS and MEA markets- Accountable for meeting set forth SLA targets and the attainment of continuous improvements in Quality standards.- Executed project to centralize all contracts drafting activities from local divisions across the EECIS region to the Prague SSC, along with the standardization and simplification of procedures across units. - Held service reviews with… Show more - Responsible for the efficient operation of Deal Management teams servicing License and Hardware LOBs within the EECIS and MEA markets- Accountable for meeting set forth SLA targets and the attainment of continuous improvements in Quality standards.- Executed project to centralize all contracts drafting activities from local divisions across the EECIS region to the Prague SSC, along with the standardization and simplification of procedures across units. - Held service reviews with internal customers (sales organization) and other stakeholders to address concerns, risks and issues and translate them into operational improvements.- Ran and analyzed operational data on a weekly and ad hoc basis to track progress and identify obstacles and gaps in process flows, policies and practices.- Handled business critical escalations to support sales in key deal negotiation efforts.- Led and contributed in diverse projects to enhance the deal management operations. Show less

Prague, Czech Republic

- Responsible for the implementation phase of a pilot project to restructure the Hardware Quoting operations and enable significant improvements in turnaround times within EMEA Deal Management.- Managed a rotational and cross-functional team (Rapid Response Team) responsible for the configuration and handling of low-complexity Hardware quotations and triage validations for all HW quoting requests raised in EMEA.- Actively monitored and coordinated team workload throughout the day… Show more - Responsible for the implementation phase of a pilot project to restructure the Hardware Quoting operations and enable significant improvements in turnaround times within EMEA Deal Management.- Managed a rotational and cross-functional team (Rapid Response Team) responsible for the configuration and handling of low-complexity Hardware quotations and triage validations for all HW quoting requests raised in EMEA.- Actively monitored and coordinated team workload throughout the day, escalating workforce requirement changes and re-allocation of resources in line with other regional managers as needed.- Prepared reports on volumes and TATs for senior management and participated in reviews to track progress and monitor impact of the RRT Team Pilot project upon KPIs. Show less

Prague, Czech Republic

- Led team responsible for post-booking activities such as cancellations, returns and replacements of HW orders from EMEA customers.- Contributed in the creation and documentation of processes to bring structure to the post-booking operations.- Handled escalations from customers, engaging relevant departments to assist in resolving issues.- Prepared reports mainly focused on volumes for senior management.

Prague, Czech Republic

- Provided management and booking of service contracts in compliance with SOX regulations and internal policies.- Supported with process queries and issues.- Prepared regular reports on workload, backlog and other customized reports as required by management.- Contributed with projects to facilitate day-to-day activities, such as the creation of a customer profile database and a wiki site to compile processes and other useful team information.

Prague, Czech Republic

- Key Courses: Strategic Brand Management, Logistics, International Management, International Economic Relations.- Journals Published: “Reducing competitive risk through strategic alliances in supply chains”, “Strategic Alliances as a Trend in International Business”, “Monetary and fiscal policy in a small open economy”

University Degree, Business Management, Honour Graduate

El Salvador

High School, Scholarship Awardee

Texas, USA