- Preparation of contract and budget for the set to accommodate client’s needs and expectations, as well as deadlines- Development of scene together with the client to achieve the vision and desired perspective- Set-up of the scene, and team coordination to ensure the timely manner of the process- Post-editing of selected photographs and delivery of the final result to the client

- Supervised service helping the team out with issues as an intermediate between themand the management- Set up and executed private events and private dinners- Built corporate image with regular and VIP clients, attending to their needs andpreferences- Built customer relations leading to higher feedback and returning clients

- Supervise and trained entry-level staff increasing general team efficiency- Develope customer relations resulting in an increase of come-back customers ratio- Supervise the bar and restaurant service leading to higher revenue during the low season- Set up and managed private banquetings, business meetings, and cocktail events for up to 80 guests- Participate in the creation of each new cocktail menu for the bar and in service protocol and procedure- Carry out monthly… Show more - Supervise and trained entry-level staff increasing general team efficiency- Develope customer relations resulting in an increase of come-back customers ratio- Supervise the bar and restaurant service leading to higher revenue during the low season- Set up and managed private banquetings, business meetings, and cocktail events for up to 80 guests- Participate in the creation of each new cocktail menu for the bar and in service protocol and procedure- Carry out monthly inventory checks, as well as weekly orders for the bar, restaurant wine cellar, and room service- Execute the closure of the register at the end of the shift of the hotel bar and room service Show less

- Participated in the opening of the restaurant, finding ways to accommodate needs of the team and resolve possible future issues- Consulted in the creation of the service protocol and procedure of both restaurant and the bar- Supervised service of the designated restaurant area- Took charge of the VIP guests from start to finish to bring the experience to their satisfaction

- Opened the company's first point of sale, which includes construction supervision, and development of business strategies- Built relationships with suppliers that resulted in a roughly 15% cost savings and in continuous stock- Recruited, trained, and managed a team of 6 people- Developed from square one and implemented the CRM and the loyalty program of the business- Organized and carried through from theme development to post-sale the masterclasses and tastings for up to 30… Show more - Opened the company's first point of sale, which includes construction supervision, and development of business strategies- Built relationships with suppliers that resulted in a roughly 15% cost savings and in continuous stock- Recruited, trained, and managed a team of 6 people- Developed from square one and implemented the CRM and the loyalty program of the business- Organized and carried through from theme development to post-sale the masterclasses and tastings for up to 30 guests, leading to a higher brand awareness- Kept track and managed the business social media presence and handled digital marketing campaigns and advertisement- Increased wholesale to professional clients such as restaurants by approximately 25%- Oversaw weekly inventory checks and orders Show less

Kitchen:- Daily production of mise-en-place after breakfast and beforelunch and dinner- Review of the VIP set list and their preparation- Participation in the entire chain of operations of Room Service and the restaurant, from order acceptance to delivery- Event service, starting from mise-en-place to serving- Monthly inventory and stock reviewService:- Room Service shifts, preparation of orders,communication with the kitchen, packaging of picnic… Show more Kitchen:- Daily production of mise-en-place after breakfast and beforelunch and dinner- Review of the VIP set list and their preparation- Participation in the entire chain of operations of Room Service and the restaurant, from order acceptance to delivery- Event service, starting from mise-en-place to serving- Monthly inventory and stock reviewService:- Room Service shifts, preparation of orders,communication with the kitchen, packaging of picnic packagesfor early breakfasts- Review and daily replacement of minibars in rooms- Daily assembly of VIP sets, taking into account customers’ special requests- Service in events, such as dinners, weddings, catering and business meetings- Service in the hotel restaurant and bar, review of the assembly of the table, reservations and checking the sufficient quantity of dishes and accessories- Review of stock of wines and soft drinks, tablecloths and cutlery- Opening and closing of the Room Service boxes and the bar of the reception Show less

- Developed event themes, from outlet design to organization of thematic activities for up to 50 guests- Established contacts with associated food and beverage companies, florists, and decoration companies leading to an average of 20% of cost savings- Handled client communication which included calculations of provisional expenses, preparation of offers and budgets as well as adjustments to meet the confirmed budget and timeline- Took charge of the marketing strategy of each event… Show more - Developed event themes, from outlet design to organization of thematic activities for up to 50 guests- Established contacts with associated food and beverage companies, florists, and decoration companies leading to an average of 20% of cost savings- Handled client communication which included calculations of provisional expenses, preparation of offers and budgets as well as adjustments to meet the confirmed budget and timeline- Took charge of the marketing strategy of each event starting with visual material, such as invitations and flyers plus ticketing management- Executed identification of productive distribution points for promotion and beneficial sale with post-event evaluation of audience reach Show less