Valeria Orrú Email and Phone Number
✓Profesional especializada en la organización y gestión de eventos corporativos (reuniones, congresos, seminarios, workshops), incentivos (con enfoque en empresas, corporaciones, DMC, agencias de viajes) y sociales (bodas, bautizos y comuniones)✓9 años de experiencia Mi objetivo es brindar un servicio personalizado y de calidad, creando experiencias únicas e inolvidables para mis clientes.Ofrezco:✓Experiencia en la gestión integral del ciclo de eventos, desde la planificación hasta la ejecución y seguimiento. ✓Experiencia en la gestión de presupuestos, proveedores y contratación de servicios, lo que me permite garantizar la mejor relación calidad-precio para mis clientes.✓Habilidad para coordinar con éxito múltiples eventos al mismo tiempo, incluso bajo presión y con plazos ajustados.✓Gran capacidad organizativa y de resolución de problemas, lo que me permite anticipar y solucionar cualquier obstáculo en el proceso de organización de eventos.✓Excelente habilidad para la comunicación, lo que me permite establecer relaciones de confianza con clientes, proveedores y miembros del equipo. Trabajo en estrecha colaboración con mis clientes para entender sus necesidades y expectativas, y así poder crear eventos a medida y que superen sus expectativas.✓Atención al detalle y capacidad de adaptación que me permiten ofrecer un servicio excepcional que se ajusta a las necesidades específicas de cada cliente.✓Bilingüe italiano-español, inglés y portugués fluidos, catalán y sardo básicos✓Amplio conocimiento en herramientas de gestión de eventos, como software de registro de asistentes, gestión de presupuestos, programación de actividades y coordinación de proveedores.Palabras clave: MICE, reunión, congreso, seminario, workshop, project management, responsable de grupos y eventos, gestión integral, presupuestos, proveedores, servicio personalizado, atención al detalle, adaptación.
Ostelea, Tourism Management School
View- Website:
- ostelea.com
- Employees:
- 168
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Dinamizadora OnlineOstelea, Tourism Management SchoolBarcelona, Ct, Es -
Coordinadora De EventosIntercontinental Barcelona Aug 2023 - PresentBarcelona, Cataluña, EspañaCoordinación detallada de aspectos logísticos, desde la reserva de espacios hasta la gestión de proveedores y servicios.Colaboración estrecha con clientes.Gestión de presupuestos.Negociación con proveedores.Coordinación.Implementación de estándares de calidad.Evaluación post-evento. -
Dinamizadora OnlineOstelea, Tourism Management School Jun 2021 - PresentBarcelona Y AlrededoresMáster en Gestión de Eventos y ProtocoloSupervisión, acompañamiento de desempeño. Evaluación y feedback.Resolución de dudas. Diseño de actividades y recursos. -
Responsable De EventosHoteles Center Jun 2021 - Aug 2023BarcelonaIn charge of the Groups Department. Responsible for Sales & Catering. -
Event AssistantHoteles Center Oct 2014 - Mar 2022Barcelona -
ReceptionistHoteles Center Apr 2014 - Oct 2014Barcelona -
ReceptionistHoteles Center Feb 2013 - Aug 2013Barcelona -
Reception Billing ControllerEurostars Grand Marina Jan 2012 - Oct 2012BarcelonaReview general ledger account postings of billing Work closely with the Booking Dept. to amend wrong ledger postingsPerform accurate billing invoicing of the ledgers by completing billing templatesFollow up paymentsProcess debit/credit notes documentsFacilitate resolution of billing related customer queriesAssist in improving billing processes and proceduresSorting out billing issuesCarry out daily review of cash and credit card balance of the Front Desk DepartmentManage bank reverse payment issues Fill in the Hotel Occupancy Survey for the Spanish National Institute of StatisticsAssist in improving billing processes and proceduresDrafting and/or updating billing procedures -
Receptionist With Duty Manager ResponsibilitiesHotel Eurostars Grand Marina Sep 2011 - Jan 2012Barcelona, Spagna
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Night Auditor With Duty Manager ResponsabilitiesHotel Eurostars Grand Marina Jun 2009 - Sep 2011BarcelonaUndertake overnight responsibility for Reception, checking guests in and out, taking reservations and dealing with all telephone enquiries Coordinate housekeeping requests, and handle any emergencies that may arise. Give directions to nearby stores and restaurantsFulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safetyRespond to complaints from guests about noise or room conditionsVerify and balance ledger entries from the hotel outlets (lounge, restaurant and room service)Audit the daily guest ledger of the hotel to verify and balance entriesInvestigate and correct any discrepancies in the ledgersEnsure the accuracy of the charges to the guest foliosPerform the end of the day on the PMSPerform the cash drop of the daily revenueRun daily management reports off the PMS occupancy reports, calculations of average daily rate (ADR) and revenue per available room (Revpar).Maintain knowledge of all company promotions and hotel pricing to provide information to guests, on requestComplete security checks at hourly intervals throughout the nightCarry out instructions given by the management team and head officeDeliver excellent customer service and maintain a high standard of customer management, at all timesEnsure that the hotel is operated safely, at all times
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Night AuditorHotel Rey Juan Carlos I Oct 2008 - Mar 2009BarcelonaGreet, register, and assign rooms to guestsIssue room keysTransmit and receive telephone messagesAnswer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directionsMake restaurant, transportation, or entertainment reservation, and arrange for tours. Make and confirm room reservations. Post charges such as room, laundry items, fax or copyDeposit guests' valuables in safe deposit boxAnswer telephone calls promptly and politely in accordance with standardsComplete Daily Shift ChecklistCompute bill, collect payment, and make change for guestsVerify journal and ledger entries of cash, check and credit card payments Prepare computer generated reports as required by Team Leader -
ReceptionistHotel Hesperia Tower Aug 2007 - Aug 2008
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Delighted To Serve Agent / ReceptionistHotel Renaissance Barcelona Airport Aug 2006 - Aug 2007
Valeria Orrú Skills
Valeria Orrú Education Details
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Master En Dirección De Empresas Hoteleras Y De La Restauración -
Universitá Degli Studi Di Cagliari
Frequently Asked Questions about Valeria Orrú
What company does Valeria Orrú work for?
Valeria Orrú works for Ostelea, Tourism Management School
What is Valeria Orrú's role at the current company?
Valeria Orrú's current role is Dinamizadora online.
What schools did Valeria Orrú attend?
Valeria Orrú attended Cett_ub Tourism & Hospitality, Education/research, Università Degli Studi Di Cagliari.
What skills is Valeria Orrú known for?
Valeria Orrú has skills like Hotels, Hospitality Industry, Hospitality, Resorts, Tourism, Front Office, Pre Opening.
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Valeria Orrù
Italy -
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