Valeria Yanevych Email & Phone Number

Samsun, Turkey

Enhanced Customer Experience Metrics: Designed and implemented customer service strategies tailored to diverse e-commerce platforms, achieving a 23% reduction in negative reviews and improved First Contact Resolution (FCR) rates. Successfully managed customer interactions across Amazon, Walmart, Shopify, eBay, TikTok, Facebook and Instagram, ensuring consistent service excellence.Optimized Operational Efficiency: Automated call center workflows, significantly improving efficiency and reducing manual processes. Integrated AI-driven solutions into customer service workflows, reducing response times to an average of 3 minutes. Streamlined onboarding programs for new hires, cutting onboarding time to 3 weeks and enhancing team productivity.Data-Driven Customer Insights: Utilized customer feedback and data analysis to identify pain points and drive targeted improvements across product offerings. Collaborated with cross-functional teams to refine packaging, enhance user manuals, and optimize listings, leading to increased customer retention and satisfaction across multiple sales and social platforms.

Dubai, United Arab Emirates

Streamlined Event Coordination: Directed and managed logistics for virtual conferences and events, coordinating speaker schedules and ensuring seamless execution across all sessions.Optimized CRM Systems: Successfully implemented HubSpot and oversaw CRM database transfers, enhancing data accuracy and streamlining member communications for improved efficiency.Enhanced Event Reporting: Led post-event evaluations by gathering feedback and analyzing outcomes, producing detailed reports that informed strategic improvements for future events.

Customer Support and Onboarding: Delivered seamless onboarding experiences through ManyChat, website chat, and HubSpot, ensuring new customers were effectively integrated into the platform. Stakeholder Engagement: Contributed to deal negotiations, facilitated webinars, and conducted onboarding sessions via Zoom to support client success.Technical Troubleshooting: Identified and resolved technical issues, collaborating closely with development and design teams to implement solutions. Content Development: Created comprehensive resources, including presentations, video tutorials, roundups, and educational materials, to enhance Help Desk support and customer knowledge. Cross-Functional Collaboration: Worked alongside marketing and development teams to maintain exceptional service standards and resolve customer challenges. Workshops and Analytics: Participated in customer experience (CX) workshops and meetings, conducted market research, and leveraged HubSpot analytics to support strategic business objectives.

Community Engagement: Managed and nurtured a global community across social media platforms, fostering engagement and building trust among P2P cryptocurrency exchange users.Customer Support: Provided responsive and accurate support to users, addressing inquiries related to the platform, trading processes, and account management.Documentation Translation: Translated key documentation to ensure accessibility for diverse audiences, contributing to the platform’s global reach and inclusivity.Marketing Collaboration: Assisted in promotional campaigns to increase platform visibility, highlighting LocalCoinSwap’s unique decentralized structure and profit-sharing model.

Ukraine

Client Relationship Management: Built and maintained strong relationships with agricultural clients, ensuring their needs were met and fostering long-term partnerships.Proposal and Contract Management: Prepared and managed detailed proposals, contracts, and invoices, ensuring compliance with company policies and alignment with client requirements.Regulatory Compliance: Maintained up-to-date knowledge of agricultural regulations and standards, ensuring all services adhered to legal and industry requirements.Shipment Coordination: Oversaw the coordination of shipments, ensuring timely and accurate delivery while addressing client-specific requirements.Field Trial Management: Collaborated with inspectors to coordinate agricultural field trials, ensuring accurate data collection and adherence to testing protocols.Reporting and Documentation: Compiled detailed reports on client interactions, sales activities, and field trial outcomes, providing actionable insights to senior management for informed decision-making.