- Assisted management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review.- Performed critical quality control tasks to ensure shipment integrity and enhanced customer service.- Addressed customer questions and concerns by phone and in person; followed escalation procedures for customer disputes and resolution.- Performed address search inquiries through various data sources to ensure timely deliveries.- Opened and performed customer account special delivery, shipment, and dispatch.- Prioritized workflow to maximize the number of packages to be resolved and sent out for delivery.- Identified misleads by researching the location of the delivery.- Reviewed damage claims that were filed and escalated to management.- Strong computer skills, Microsoft Office (Word, Excel, Outlook).

- Completed over 1,000 broker Price Opinions (BPOs) and Audit Evaluation reports to various lenders/mortgage servicers,- Gathered client financial documentation prepared by lender and title companies- Coordinated negotiations and closings on all real estate transactions completed by the team,- Provided Comparative Market Analysis (CMA’s) reports and audits to lenders/mortgage servicers,- Researched property data from county websites, real estate listings and sales,- Delivered property evaluations and data analysis to clients for best price strategies. Gathered information and research on all properties.

- Prepared and reviewed Federal & All state income, and business tax returns,- Gained knowledge with Federal/All state policies, procedures and tax laws according to Internal Revenue Service (IRS) regulations,- Interviewed clients, performed general office services, prepared electronic filling of returns to qualified taxpayers,- Discerned individual financial and tax issues for all clients.- Reviewed financial records and information to determine forms needed.- Educated clientele on tax-saving strategies.

- Performed daily accounting operations for the hotel and restaurant business,involved in accounting duties including daily, weekly, and monthly hotel financial reconciliation.- Processed and prepared hotel financial reports for management,- Insured accuracy of credit cards and cash payments transactions and cross-referenced against the accounts receivable system,- Reconciled the accounting ledger system against payments of various hotel and restaurant accounting statements,- Earned the Star Pin Award given to employees who receive excellent customer service rating from hotel client and guests

- Performed administrative duties: Records filing, customer service, correspondence management, and document collection- Completed purchasing requirement forms, and expedited requisitions as needed.- Tracked program metrics, generate weekly reports, and prepare required system assessment materials.- Held security clearance to review security regulations through spot-checks or random sampling of classified defense documents.

- Performed a variety of specialized accounting tasks from reviewing, analyzing, reconciling accounts, and completing journal and/or ledger entries,- Prepared summary of results to be reviewed and referenced by senior management.- Acted as liaison with line management and staff in responding to concerns regarding record processing and/or accounts,- Prepared special accounting forms, reports and/or returns in accordance with company procedures and Federal/State regulations,- Interfaced with external government agencies to obtain information as required,- Reviewed processing of large volume of travel itineraries and expense reports,- Audited account documentation to ensure correct reimbursement, repayment of travel advances and verification of expense reports for compliance with organization policy and procedures.