•Conducted comprehensive information security risk assessments for critical systems, platforms, and vital business processes.•Developed and implemented a concise security awareness program to raise awareness of security risks, resulting in a 40% improvement in cyber-hygiene.•Led the streamlining of processes and internal audit plan, driving the achievement of ISO27001 certification.•Maintained the IT Risk register, ensuring risks were regularly monitored, reviewed, and addressed in line with industry best practices.•Developed and enhanced security processes and procedures to promote security compliance.•Created and maintained Information Security policies and procedures aligned with business objectives and requirements of ISO27001.•Utilized extensive knowledge of frameworks such as ISO 27001, NIST, PCI DSS, and GDPR to facilitate information security programs.•Collaborated with business stakeholders to define and implement the Information Security Management System (ISMS).•Provided strategic and business-focused consultancy on security matters.

• Arranged and processed 140 customer requests daily, collaborating with cross-functional teams within the business to address client and partner issues Improving customer satisfaction ratings while ensuring GDPR compliance.• Liaised with third-party companies through Zendesk and Slack to resolve any client issues improving service delivery.• Liaised with third-party organisations in responding to incidents, reducing Incident response time

• Audited and receipted business processes by adapting agile systems of working, escalated non-compliance reports to the accounts department for further investigation. • Efficiently responded to a wide range of suppliers and transporters both locally and overseas to arrange delivery of stock into the DC in line with company policy and established work practices. Acknowledged by my manager for exhibiting strong work ethics and ensuring compliance with procedures, processes and policies.• Organised and prioritized daily key administrative tasks including data processing in line with industry standards.

• Implemented cost reduction strategies in overheads resulting in increased profit margin for the business.• Introduced and implemented a retention scheme that culminated in a record 100% retention in 2019 and employee morale improvement.• Increased operational efficiency by 27%, through the implementation of skills training to address employee skills gaps identified in the previous year.