Valerie Basham Email & Phone Number

Tallahassee, Fl, Us

Tallahassee, Florida, United States

Tallahassee, Florida, United States

Duties include developing and executing test plans and cases to find and troubleshoot defects and bugs prior to software launch to ensure software stability, collaborating closely with developers, documenting internal processes, creating and maintaining record keeping systems, as well as being a liaison between development and all technical support to answer product questions, receive, document, and route bug reports, and keep all teams updated on all new updates.

Tallahassee, Florida, United States

Duties included troubleshooting and resolving escalated support issues, installing, migrating, and configuring new or upgraded software systems. Working directly with clients as their dedicated technician to recommend workflow improvements as well as follow through with determining the scope, building out the improvements, implementing, and training their staff.

Tallahassee, Florida Area

Duties included all duties associated with Support Technician II as well as participating in interviews, onboarding and training of new team members, monitoring the queue to ensure coverage, working closely with the Support Manager to ensure goals are met and internal tasks are fulfilled.

Tallahassee, Florida Area

Duties include building and maintaining exceptional relationships with clients, providing timely technical support through phone calls and emails, providing support for multiple programs such as Laserfiche (including the Laserfiche Client, Web Client, Import Agent, Quick Fields, Forms, Workflow, etc.) and JustFOIA, building Laserfiche Workflows and Forms to automate business processes, migrating, upgrading and installing software, training users of all levels on supported products, creating and… Show more Duties include building and maintaining exceptional relationships with clients, providing timely technical support through phone calls and emails, providing support for multiple programs such as Laserfiche (including the Laserfiche Client, Web Client, Import Agent, Quick Fields, Forms, Workflow, etc.) and JustFOIA, building Laserfiche Workflows and Forms to automate business processes, migrating, upgrading and installing software, training users of all levels on supported products, creating and maintaining documentation, working effectively as part of a team and maintaining detailed records on all work done. Show less

Tallahassee, Florida Area

Duties included assisting customers via inbound phone calls with their Florida driver's license and motor vehicle records by providing quick and accurate information based on department policy and Florida law, adhering to a strict work schedule, typing quickly and effectively, reading and interpreting Florida law and customers records in an easy to understand manner, complying with HIPAA to ensure personal information is always secure, and working effectively as part of a team.

Tallahassee, Florida Area

Duties included assisting taxpayers via inbound and outbound phone calls, letters, faxes, voicemails, and email, adhering to a strict work schedule, typing quickly and effectively, keeping taxpayer’s profiles up to date, complying with HIPAA to ensure personal information is secure at all times, scanning documents, and basic filing.

Tallahassee, Florida, United States

Duties included in home care for physically and mentally handicapped adults/seniors, administering medications, maintaining a clean work environment, following behavioral plans, setting up and executing community field trips, and stocking home with needed supplies regularly.

Associate'S Degree, General

High School Diploma

Graduated Summa Cum Laude with The Presidential Scholars Award