Valerie Gresham Email & Phone Number

Analyze recovery deposit accounts that are delinquent while placing high emphasis on customer experience and satisfaction. Manage information and execute new processes to align with business needs. Track and research customer’s anomalies to provide technical and/or financial solutions.

Processed and analyzed data for recovery deposit accounts. Handled inbound and outbound calls to discuss payment solutions with customers while following federal guidelines.

Contacted customers with multiple credit cards to discuss payment options. Offered solutions to financial obstacles and focused on customer retention.

First line agent to speak with customers regarding delinquent credit card accounts. Actively offered options to solve issues. Transferred to next level representative when appropriate.

Williamsburg, Virginia, United States

Maintained a working knowledge of medical components and ability to resolve problems as they arise on conveyor line. Delegated, inspected, audited, and lead the work for assigned assemblers. Created new processes and improved existing processes to enhance productivity while meeting all federal guidelines.