*Politely assist customers in person and via telephone providing excellent customer service at all times.*Provide Insurance quotes for new and existing customers.*Accepting credit card policies and setting up EFT accounts for customers bill pay.*Answer an average of number calls per day by addressing customer inquiries, solving problems and providing new product information.*Greeted customers entering the Office to ascertain what each customer wants or needs.*Earned management trust by serving as key holder, responsibly opening and closing Office. *Taking every opportunity to cross-sell and offer every product possible to clients.*Assist policyholders in the maintenance and service of their policies. *Open Enrollment process over 750 new policies for IFP, Small Group, and Medicare.*Help clients understand how their new health plan works.*Provided advice and processed policy changes.*Help clients get claims processed correctly as well as pre authorizations handled.*Ensured all corporate documents contained no errors and submitted on before deadline.*Perform regular audits on corporate documents in order to ensure that all documents are accurate *Establish and maintain effective relationships with co-workers, supervisors and the general public. *Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence.

*Answered an average of number calls per day by addressing customer inquiries, solving problems and providing new product information.*Greeted customers entering the Office to ascertain what each customer wanted or needed.*Earned management trust by serving as key holder, responsibly opening and closing Office.*Politely assisted customers in person and via telephone. *Provide Insurance quotes for new and existing customers. *Accepting cash, credit card and check payments on policies. *Setting up EFT accounts for customers bill pay.

Display excellent customer service to all customers. Managed up to 10 peoples schedules. Top selling counter in California.