Supervise and manage personnel operations to ensure efficient loading, unloading, and processing of customer shipments; Coordinate and assign routes to drivers; Verify accuracy of all freight billing and dispute discrepancies accordingly; Input data for day to day operations, track loads, receive orders, and negotiate with vendors; Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Responsible for screening all enrollment applications to ensure eligibility guidelines are met; Provided prospective students with the highest level of customer service through effective phone and email communication; Acted as a personal coach to help students select a Certificate, complete the enrollment process and make a smooth transition into the program; Responsible for timely data entry of enrollment applications and change forms; Sent correspondence as needed for incomplete or invalid enrollment forms within specified time-frame; Researched enrollment issues that came in through the support line or department email box and communicated resolutions in a timely and professional manner; Entered pending, denied, and canceled enrollments into the sales database for tracking purposes; Generated student referrals; Liaised with accounting department to remedy payment issues.

Communicated via phone calls, emails & voicemails to and from members/prospects/vendors; Conducted patient intake which included insurance verification and authorization requests; Handled scheduling of vendors and employees; Maintained filing system; Handled all data entry.

Maintained and ran a safe, orderly work environment; Maintained daily cash journal; Sent weekly reports to the corporate office; Scheduled and managed temporary and permanent employees; Handled weekly and quarterly inventories.

Performed general clerical duties to include but not limited to: greeting clients, photocopying, answering phones, faxing, mail distribution and filing, restocking supplies, coordinating and maintaining office records; Call center duties consisted of serving customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining databases.

Outbound call center environment; Targeted enrollments issues on behalf of the company; Worked in compliance with HIPPA laws and guidelines; Used several government-mandated tools for verifying eligibility for Medicare and Medicaid recipients; Processed address and pain change requests for members.

Maximized sales; Managed store’s visual and operational standards; Assisted in the hiring and training of sales team members; Assisted in controlling payroll ensuring accurate time keeping; Ensured that excellent customer service was provided to the clients.