European leader in affinity insurance

Loss adjustment and claims handling Turnover of 80 m€750 employees6 regional areas, 45 agenciesKey stakes : ensure company growth and profitability, increase customer satisfaction through teams technical skills and efficiency, innovative services and digitalization

Head of internal audit for GENERALI France, EUROP ASSISTANCE Group worldwide (~35 countries) and GENERALI Real Estate French BranchTeam of 35, including 8 managersMember of the worldwide Leadership teamHead of international centers of excellenceMember of the insurance internal audit professional working group linked to IFACIDirect report to the Chairman, CEOs, Boards and Executive Committees Key stakes : move the department to an international scale and value-added advisory, increase auditors professional skills, contribute to SII initiatives.> Department Certification without any gap with the professional guidelines and IFACI jury’s congratulations> 30% of the auditors graduated, 2 auditors promoted to Director Level> 3 auditors included within the Generali Worldwide Talent Pipeline> Increase in the audits numbers of 75% (team only +20%)> Increase of Group audits from 5% to 50% of the audit plan> Decrease of the overdue issues by 80%> Average implementation deadline decreased from 18 to 6 months> Global Engagement Survey : France Internal audit 40 points above the average rates (market and company)

Job Creation 400 000 opened claims / year, 600 employeesDeputy managerTeam of 30, including 7 managersMember of the Claims Executive CommitteeBoard member of KAREOMember of an international working group dedicated to ClaimsKey stakes : implement a new claims target operating model within GENERALI France; create a differentiating customer experience, generate opex and techex savings > Technical savings> Operational efficiency improvement> Motor and non-motor remote expertise rate increased X3> Multi rewarded Iphone aps (eg : Grand Prix de l’Argus en 2014)

Worldwide, 2015 : 350 000 employees, Turnover 30 Billion €1st woman partner in the Accenture French Financial ServicesManagement of 5 to 30 people teamsCo-founder of Accenture LearningMember of the Leadership Program14 years experience in the Insurance Industry + 2 years in other diverse industries in Lyon, Paris and Madrid officesHead of a center of excellence in Madrid during 2 years > Implementation of complex projects and change management: mergers, target operating models, outsourcing> Head of the BU ‘Claims Transformation’ from 2003 to 2007> Head of the CRM - BU ‘Salesforce Transformation’ from 2007 to 2009> Recognized within the 10% best worldwide managers