(Client of The Valisade Group) ADMEI is the premier resource for education, standards and practices within the DMC industry. ADMEI has a global presence and a respected reputation for sharing the value of DMCs to both internal and external stakeholders.ADMEI establishes DMC standards and best practices, supports excellence and ethical business practices and promotes the value of destination management companies to the meetings industry. It offers the Destination Management Certified Professional® (DMCP) program based on the DMC Competencies, the Accredited Destination Management Company® accreditation, and publishes Best Practices in Destination Management.

Provide association management services for member organizations. Oversee operations, finances, membership, board development, strategic planning, conference planning, education, and volunteer development. Help associations grow membership and visibility by developing marketing plans and enhancing industry relationships. Train and develop Board members. Provide event staffing and marketing.

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Partner of AMC managing association. Responsible for association's financial reporting, staffing, and operational activities. Liaison with Board of Directors, Membership, Communications, Chapter, Industry Relations, e-Catalog, and Peer Review Committees. Manage association facilities. Oversee staffing resources. Represent COAA at various industry events. Oversee strategic plan implementation. Manage COAA website and association software.Selected Accomplishments:• Implemented new budgeting and financial reporting process• Helped Association double net worth in 18 months• Implemented new membership/meeting management software (upgrade)• Upgraded website and migrated all content• Developed association's infrastructure and grew its reserves allowing it to successfully transition from a volunteer-operated association to an outsourced (AMC) model to a stand-alone (direct-hire) association.

Primary oversight for policy development, strategic planning, staff development, and operational planning and direction for Member and Chapter Services, Warehouse and Distribution, Elk Country Visitor Center, Facilities, and Special Events groups. Owners Representative for $15.5M International Headquarters construction project. Developed programs, priorities, and strategies for providing improved service to 10,000 volunteers, 150 staff, 150,000 members, and 13,000 donors. Created member retention, acquisition and enrollment strategies. Designed direct mail donor appeals. Managed call center and administrative staff supporting 46 remote regional directors and 510 chapters. Directed all facility matters including new headquarters construction, maintenance, custodial work, and visitor center design and messaging. Lead contact for local, regional, and national media interviews on new facilities. Key member of Executive Team. Selected Accomplishments:• Project Manager for new headquarters construction project (office building, visitor center, distribution center) from ground breaking through close out and occupation. Completed $15.5M project on time and $650K under budget.• Helped raise an additional $6M in donations due to quality of Elk Country Visitor Center facility and interpretive messaging.• Revamped vendor-bidding process and achieved 38% savings on $350k office furniture contract.• Improved internal and external service levels while reducing contract employee expenses by 35%.• Received 2006 Chairman of the Board Special Recognition Award.• Increased 2007 convention membership revenue by 105% and general attendance gate revenue by 12% over previous year.• Managed operating and project budgets totaling $24M.

Directed operational activities of membership and convention sales group, customer service call center, and subscription fulfillment department. Developed strategic plan for handling projected increased membership and subscription sales. Programmed ACD creating business rules for call distribution based on agent skill set, call origination priority, and service level goals. Developed technical training program for 50 temporary workers. Identified company-wide process improvements. Lead operational contact with new web site development vendor. Project manager for various initiatives. Directed planning and coordination of semi-annual Board of Directors meetings. Managed $4+ million departmental budget.Selected Accomplishments:• Introduced service-driven philosophy and reduced on-site convention registration wait times by 80%.• Received 2003 Outstanding Service Award.• Sourced, installed and implemented subscription fulfillment software solution for new publication with 250,000 circulation.• Updated and improved membership direct mail campaigns. Reduced mailing costs by 12% and increased revenue by 5%.

Directed newly created business unit's operational activities. Managed data entry, quality control, document control, call center and mailroom departments. Coordinated system application development for perfection and storage of 2+ million vehicle and equipment titles. Developed operational and staffing plans. Authored pricing and service proposals, bids, and RFPs. Managed both vendor and client relationships. Implemented procedural improvements to ensure improved customer service and processing compliance within client contractual commitments. Established control measures to manage productivity. Liaison between customer service and information services teams. Operations Team Leader for developing automated production and quality control reporting. Documented all processes and wrote Operations Manual. Created and implemented action plan focused on process improvement, cost reduction and contractual compliance. Selected Accomplishments:• Directed operations group responsible for processing 1 million mail pieces and handling 60 k calls each month.• Eliminated 6-month processing backlog within 2 months of assuming leadership role.• Implemented automated processing solution (OCR).• Recruited by Title Services Director to start up new business unit. Successfully launched first client conversion in three months.

Mapped operational processes to identify improvement opportunities; managed operations team and mentored/developed team supervisors; responsible for team of roughly 50 employees in three departments (data entry, mail room, quality control).

Managed accounting, human resources, purchasing and facilities. Evaluated benefits RFPs and administered benefits plan; created quarterly and annual unaudited reports. Coordinated annual audit with CPA firm. Facilitated creation and delivery of shareholder reports. Managed tenant relationships, property maintenance, and rent collections. Operations officer for private label food company (VC project). Managed inventory, order processing and fulfillment outsourcing.

Property manager for lodging, restaurant, and nightclub properties. Directed rooms and food & beverage departments. Project manager for property renovations. Hired and trained staff. Developed operational plans, managed budget and hired entertainment. Also coordinated two additional restaurant and two nightclub new business start-ups. Primary operational oversight for start-ups' first year of operation. Coordinated grand openings and worked with local officials to gain buy-in.