Valérie Duchatel Email & Phone Number

Montréal, Québec, Canada

Montréal, Québec, Canada

Montreal, Canada Area

Montreal, Canada

- Support the director in the daily administration and provide administrative assistance to the division. - Reply internal/external requests and meet the deadline.- Monitor invoices and operational expenses.- Assist meetings chaired by the Director.- Prepare correspondence, produce reports and respond general inquiries on behalf of the Director.

Montreal, Canada

- Maintain donors' loyalty and thanks their generosity.- Support philanthropic activities and administrative tasks.

Paris Area, France

- Handle orders, invoices and deliveries of new vehicles.- Proactive approach to avoid logistic problems and improve customer service.- Manage difficulties and convince dealers to accept a win/win deal.- Coordinate logistic deliveries of vehicles between factories and carriers to optimize sales.- Provide assistance to dealers to handle their orders very well.- Institute helpful training and initiate each new dealer into order computer.

Paris Area, France

- Manage 3 agents to provide an exceptional customer service via telephone and written correspondence.- Involve internal departments and dealers to analyse complaints accurately.- Convince all parties and to adhere to fair solutions.- Handle disagreements to avoid trials.- Monitor commercial budget.- Coordinate relationships between assistance service and dealers to return repaired vehicles as soon as.- Supervise statistics to highlight strengths, weaknesses and decide appropriate ways to improve customer service.

Paris Area, France

- Listen, understand customer complaints and provide appropriate solution and meet company level agreements.- Consult involved teamwork about the subject of complaint to take the best decision.- Inform dealers about satisfaction customer keys and the rights of a consumer.

Paris Area, France

- Manage file new employees.- Organize training schedule.- Inform, assist new employees and preserve corporate image.- Coordinate requests company departments.- Check budget over.- Organize seminars and ensure their success.- Update and classify human resources documentation.

Adult Education Logistics And Transportation

General Communication In English, Niveau 4/5

English studies

Diploma Medical Secretary, Comparative Evaluation In Quebec - Dec Natural Sciences