River Rose Email & Phone Number

United States

With IntelliPro, I used a content management system as a moderation specialist along with my excellent problem-solving skills and attention to detail. I worked quickly and efficiently to recognize, identify, and properly address each case as necessary. Whether it be deletion, shadow banning, or featuring good content.It was also important to educate and keep myself up to date on any changes within the platform's TOS, policies, agreements, and platform features. As well as ensuring that the material being moderated is consistent with Terms of Service & Regulations, in order to keep the community and users safe from sensitive, offensive, potentially hurtful content, or platform manipulation. Here, I also learned how to handle and escalate severe cases such as child exploitation, abuse, etc. to the FBI if necessary.While working remotely and using my great self-discipline, my duties were to reduce risk and ensure the highest levels of user safety and platform protection, along with handling various side projects. There were lots of moments I worked independently, but also worked with a team of other moderators to ensure things were moving at an efficient pace and that projects were being completed. In my time with IntelliPro, I was also able to use my multi-tasking, time management, and organizational skills to also work on and create various spreadsheets, flowcharts, data entry, and help others when they had questions, while also managing the queue and moderating at the same time.

Walnut Creek, California, United States

Using CMS as a moderator along with my excellent problem-solving skills and attention to detail, I worked quickly and efficiently to recognize, identify, address, and properly flag violations at a fast pace. I was a top performer within my first week and was placed to act as a shift lead when the normal shift leads were unavailable on various occasions.Continuing to educate and keep myself up to date on any changes within the platform's TOS, policies, agreements, and platform features. As well as ensuring that the material being moderated is consistent with Terms of Service & Regulations, in order to keep the community and users safe from sensitive, offensive, or potentially hurtful content. Working as a team player with a group of moderators and independently to reduce risk and ensure the highest levels of user safety. Keeping the community moderated, safe, and free of sensitive or compromising material made this role very fulfilling for me. At Vaco, I also had the opportunity to be the head of a culture committee where we planned monthly luncheons, meetings, and came up with ideas on how to build our team community, and discussed things we'd like to see happen within the company. I also had the responsibility and wonderful opportunity to use my editing, writing, and design skills to create and run the monthly newsletter for our very large team. The newsletter included important announcements, new team members, birthdays, a monthly interview, and more. Often times these meetings were not during my scheduled hours, but I enjoy working hard and being involved and invested in the companies I work for.

Sacramento, California, United States

At Mike's Camera I recorded and transferred video content (VHS, reels, slides, etc.) to a digital format, ensuring the customer received quality footage as well as making sure the material being recorded did not contain anything that could possibly be illegal or unsafe.Here I also used great responsibility and attention to detail to assist in printing high quality images in various sizes and on a variety of materials, such as different grades of paper, canvases, metal sheets, mugs, other gift materials, as well as putting together picture books, and more.I often used a heat press, large paper cutter, canvas stretcher, air compressed staple gun, and various programs and softwares, along with other large and important equipment that is vital in providing and ensuring our customers left happy and with what they came for.

Remote

This position was a community moderation position that was granted by several different live streamers on the platform, granting me advanced control over their channels and access to moderation tools and logs to allow for more in-depth control over what type of content is allowed to be posted by other users within the Twitch Chat.Using my tools as a moderator along with my excellent problem-solving skills and attention to detail, to quickly and accordingly recognize, identify, address, and properly address and handle problematic issues, users, and content.Ensuring that both the chat and content being posted is consistent with Terms of Service & Content Regulations, as well as the individual communities’ extended and more specific rules and guidelines.Continuing to educate and keep myself up to date on any changes within the platform’s TOS, policies, agreements, and site features.Communicating and collaborating with channel owners to make sure that content was moderated in a way that reflected positively on them and their community.Protecting and keeping community members safe from sensitive, offensive, or hurtful content and material.Working as a team player with a group of moderators to reduce risk and ensure the highest levels of member safety.Creating and building the foundation of community rules and guidelines.Access to moderation tools, features, and options that granted me the ability to monitor and act on content being posted, edit certain features or settings within the platform, suspend or ban members, etc.Keeping the communities I moderate safe and free of sensitive or compromising material made this role very fulfilling for me, enough to continue on a non-paid basis in some cases for smaller communities.

Remote

This was a community moderation, content, and engagement position given to me by various group and page owners on the platform, granting me advanced control over their groups and pages.Using excellent problem-solving skills and great attention to detail, to identify, address, and properly handle problematic issues, users/members, and content in a timely manner.Ensuring that business/users/content is consistent with Terms of Service & Content Regulations, as well as the individual groups’ and pages’ extended and more specific rules and guidelines.Continuing to educate and keep myself up to date on any changes within the platform’s TOS, policies, agreements, and site features.Protecting and keeping users safe from sensitive, offensive, or hurtful content and material.Working as a team player with a group of moderators to reduce risk and ensure the highest levels of user/member safety.Running and moderating business pages, groups, live videos, and group chats.Creating and building the foundation of group, page, rules, and guidelines.Access to moderation tools, features, and options that granted me the ability to determine eligibility of members, content being posted, having the ability to suspend or ban members, etc.Creating and posting both visual and written content for both clients and personal projects, which allowed me to help grow and create engagement and excitement within the communities.

Carmichael, California, United States

This position required that I use my creative and artistic talents, as well as my attention to detail, good communication, and customer service skills.Design, create, and produce visual media for various clients, projects, websites, pages, groups, chats, etc., both for personal and commercial use.Have studied studio art and is comfortable with color theory and designs basics.Strives to provide client with finished products that meet their needs, requirements, and leave them satisfied.Use photography equipment, software, and tools to take, produce, and enhance images.Photograph a variety of subjects and use various editing styles, methods, and tools, which help me provide the kinds of images my different kinds of clients are looking for.Am familiar with Adobe’s Creative Suite, ProCreate, Silhouette’s cutting software, and am open to learning to different programs. This includes being familiar with and posting content to social media platforms.This job also required that I handle customer service, client relations, communications, booking, accounting, sales, and had to remain self-starting, self-disciplined, and work hard to meet deadlines and exceed clients’ expectations.

Folsom, California, United States

This was strictly a seasonal and temporary position.Providing outstanding guest service and care, ensuring the absolute best experience possible, while also working on upselling and conversions.Tracking daily sales goals, converting guests to rewards members or credit card holders, and completing daily tasks.Using a POS system and cash register to complete transactions with customers, process returns and exchanges, and process online orders.Using company software to check daily sales and company goals, communicate with co-workers, management, and HR, as well as educate and update myself on new company policies, tasks, training, and trends.Organizing, folding, hanging, and placing both new inventory and “put-backs” on racks and shelves neatly, keeping the store tidy and aesthetically pleasing.Completing and maintaining a cleaning routine during every shift that consisted of dusting, sanitizing, sweeping, vacuuming, and other basic house-keeping duties.Worked both opening and closing shifts, so I am comfortable with both setting up and shut down, including the end of the day count out.

Providing outstanding guest service and care, ensuring the absolute best experience possible, while also focusing on guest safety, upselling, and conversions.Performing services and procedures on guests, using various products, equipment, and tools, while following strict safety protocols and state board regulations to protect both the guest and myself.Educating clients and teaching them how to properly use products, equipment, and tools of their own, as well as how to care for their own skin.Tracking daily sales goals, converting guests to rewards members or credit card holders, and completing daily tasks and duties.Using a POS and booking system for calendar management, data entry, and booking appointments for guests looking to receive services.Using company software to check daily sales goals and company goals, as well as educate and update myself on new company policies, tasks, training, and trends.Responding to voicemails and answering and making calls.Building relations with clients, by using my communication skills, expressing genuinity, listening carefully, and doing things like checking up on past clients every now and then with a quick phone call.Assisting with tracking inventory, stocking, set-up, break-down, sanitization stations, basic house-keeping, laundry, and more.

Graduate’S Certificate & Completed Hours, Aesthetician/Esthetician And Skin Care Specialist

Fine/Studio Arts, General

Studied for a transferable AA in Studio Art, but have since changed my career path and plan on going back to school later for a degree.

High School Diploma