Senior Business/Data Analyst –Records Management | 2021- 2023Perform ETL and Analysis functions to qualify and prepare records data from various systems for formal retention review. Design functional improvements to custom retention review system and develop Power BI / Azure-based processes to standardize manual data transformation processes.- Developed Power BI based data processes and dashboards supporting annual retention review functions. - Led design efforts for strategic system updates, automating manual processes.Sr. Global Product Service Manager – HC Systems | 2016 – 2021Lead service management and implementation functions for multi-national performance management system and related business intelligence solution. Devise and oversee system upgrades. Provide technical expertise for use in application issue resolution and multiple related data integrations. Lead user acceptance testing.- Led analysis and testing of data analytics product supporting global leadership development application.- Led product implementation and user testing for fifty-three countries, including onboarding data analysis and onsite user acceptance testing.Technical Business Analyst - Mobile App Development & Data Analytics 2008 - 2016Lead elicitation, analysis, documentation, process modeling, and requirements management for mobile application development. Develop user interface specifications and prototypes to vet requirements. Conduct usability testing. Provide training and oversight to other PwC and vendor analysts for mobile application development analysis efforts. Lead User Acceptance Testing of delivered products.- Created and implemented processes and techniques used for mobile application development analysis at PwC. - Led/took part in analysis/functional design efforts for multiple projects involving development of firm wide tools utilizing web, mobile web, and iOS technologies.- Develop and support data analytics/reporting for Human Capital Systems.

Senior Systems Analyst – Application Technologies 2006 to 2008Perform functional analysis and design to support cross divisional pipeline management workflow applications. Create functional specifications based on user requirements and support development/QA teams throughout the project lifecycle.Senior Business Systems Analyst – Wholesale Lending Division 2005 to 2006Lead Analysis function for Strategic Project team assigned to create a Pipeline Management workflow application for use in numerous regional processing centers. Solicit requirements and develop functional specifications documentation. Create and execute user acceptance testing.

Senior Business Systems AnalystSolicit and document requirements specifications. Consult on numerous project teams to ensure all necessary system requirements are captured. Train Business Analysts in requirements solicitation and documentation. Review all new requirements artifacts to ensure they are complete, precise, and correct. Document and disseminate best practices for requirements management process. Develop user interface specifications for GUI systems employing the principles of usability. Support and promote the SDLC standards and procedures in a CMM Level 3 software development environment. Research and document complex system processes.

Application Development Supervisor - CRM & Administrative Systems 2000 to 2003Lead team of developers and business analysts supporting the corporate CRM and e-Learning systems, as well as the Facilities, Distribution Services, Purchasing and Financial Advisor Registration departments. Negotiate interdepartmental and vendor support, obtain hardware, software, development resources and budgetary provisions to ensure project success. Perform personnel management duties including provision of performance feedback and staffing.Business Analyst – Compliance & Internal Audit 1998 to 2000Develop requirements and functional specifications documentation to support the Compliance and Internal Audit departments. Work with programmers and users to troubleshoot system issues. Create and execute system test plans.

Product Owner / Reporting Analyst for in-house maintenance billing, demand/supply forecasting and revenue reporting applications.