Valerie Howe

Valerie Howe Email and Phone Number

Global Director, Customer Experience, Customer Insight and Market Intelligence & Analytics @ Elekta
stockholm, stockholms lan, sweden
Valerie Howe's Location
Harlow, England, United Kingdom, United Kingdom
About Valerie Howe

An accomplished customer experience and marketing intelligence professional with a background in strategic planning, research and marketing communications. A track record of project managing complex programmes, and of blending organisational and customer data to drive change and achieve business results.Advisory Board Member & Judge for the UK Customer Experience Awards, UK Digital Experience Awards, and UK Business Awards. A member of the CXPA and SCIP. Specialities: Strategy | Customer Experience | Research | NPS | Customer Satisfaction | Customer Journey Mapping | Customer Loyalty | Employee Engagement | Customer Experience Governance | Project Management | Marketing | Communications | Retention | Market Intelligence | Data Analytics | Marketing

Valerie Howe's Current Company Details
Elekta

Elekta

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Global Director, Customer Experience, Customer Insight and Market Intelligence & Analytics
stockholm, stockholms lan, sweden
Website:
elekta.com
Employees:
3616
Valerie Howe Work Experience Details
  • Elekta
    Global Director, Customer Insight And Marketing Intelligence
    Elekta 2018 - Present
    Uk
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  • Elekta
    Director Customer Experience, Global
    Elekta 2016 - 2018
    Uk
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  • Pitney Bowes
    Director Customer Experience - Global
    Pitney Bowes 2014 - 2015
    Uk
    Formed a new global customer experience team responsible for driving change and delivering organisational improvements.• Developed the customer experience global programme and strategy.• Designed and built customer journey maps in order to identify gaps and achieve stakeholder adoption and focus on high priority impact areas.• Introduced a global governance programme including the development and coaching of a Champion Network to improve local communications, activities and complaint management.
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  • Pitney Bowes
    Head Of Customer Experience & Retention - Europe
    Pitney Bowes 2007 - 2014
    Uk
    Responsible for developing a unified customer experience measurement and change delivery programme across Europe. Led European retention programmes, including conducting extensive research into lapsed customers and developing predictive loss analytics to create targeted communications and treatments of different risk segments.• Awarded the top PB Impact award in 2012 for delivering a pan-European onboarding programme.• Introduced and ran a European customer culture and reward programme, which was latterly expanded globally to all business units.
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  • Pitney Bowes
    Customer Development Manager, Uk And Ireland
    Pitney Bowes 2005 - 2007
    Responsible for developing and launching the voice of customer satisfaction and loyalty research in UK and Ireland. Worked with stakeholders across multiple functions to develop and implement customer experience improvement programmes achieving a 10% improvement in a single year.
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  • Simplyhealth
    Marketing Manager
    Simplyhealth 2003 - 2005
    Uk
    Responsible for launching Simplyhealth’s PMI plan to the B2C market. Conducted new product research into purchase drivers and opinions on healthcare to generate a new range of private medical insurance plans. Developed the website and launch plan, exceeding membership targets in just 8 months.
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  • Simplyhealth
    Marketing Executive
    Simplyhealth 2000 - 2003
    Uk
    Responsible for B2B2C marketing campaigns and sales training.
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  • Countryside
    Marketing
    Countryside 1997 - 2000
    Responsible for developing and implementing marketing programmes, and public relations.
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  • Silentnight Group
    Marketing
    Silentnight Group 1995 - 1997
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  • Volkswagen Group
    Marketing
    Volkswagen Group 1993 - 1994
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Valerie Howe Education Details

Frequently Asked Questions about Valerie Howe

What company does Valerie Howe work for?

Valerie Howe works for Elekta

What is Valerie Howe's role at the current company?

Valerie Howe's current role is Global Director, Customer Experience, Customer Insight and Market Intelligence & Analytics.

What schools did Valerie Howe attend?

Valerie Howe attended The Open University, Certified Nlp Practitioner, Scip (Strategic & Competitive Intelligence Professionals), Cranfield School Of Management, Net Promoter Certification, Kingston University, The Institute Of Direct And Digital Marketing, Cim | The Chartered Institute Of Marketing, The University Of Huddersfield.

Who are Valerie Howe's colleagues?

Valerie Howe's colleagues are Derek Lelash, Dave Eggert, M Suarez, Barbara Bernardi, Laurentiu Coman, Lukasz Antoniak, 高良财.

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