My experience in the wellness industry, both at a strategic and operational level, over the last twenty years, with an international vision, has led me to have a proven and consolidated expertise in the creation, implementation and management of coherent, authentic and differentiating concepts adapted to the needs and demands of premium clientele. Above all, to provide solutions by creating a real value proposition for the establishment and its guests, taking into account the evolution of behaviour, consumer habits and codes such as those of luxury, over the years. Today, society is in search of new sensations and emotions through inner peace which is the new success, health the new wealth, time the new luxury, nature the new treasure, kindness the new cool, and emotional intelligence the new sexy. My early experiences in the luxury industry, at Chanel, Karl Lagerfeld, have inspired me a lot by teaching me that luxury is not simply offering a top quality product, but the importance of the customer experience in a perfect setting by instilling the values of service in the teams, and implementing attention to detail, privacy, exclusivity, and personalised care. What I have always applied and/or adapted in my various professional projects. My work axes have always been innovation, excellence and results where the human being, sustainability and technology have a vital importance in the activity: "It is by doing good that well-being is created". Chinese proverb.
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Directora GeneralSanagua GroupBarcelona, Ct, Es -
General ManagerSanagua Group Sep 2022 - PresentSpainWith more than 20 years of proven and certified experience in the wellness and hospitality industry, our speciality is to propose unique and customised holistic solutions for Spa services. Our approach is to create, implement and manage exclusive holistic wellness concepts and experiences, perfectly integrated with the hotel's unique identity, values and standards. Our experience allows us to bring with SANAGUA GROUP, a real value proposition to the hotel sector focused on innovation, excellence, results and the creation of emotions. For this reason, we have developed our activity around the following 3 axes: - Management and personalised operation of wellness & Spa centres in 4* and 5* hotels / resorts. - Consultancy for hotels wishing to create and/or renovate their wellness space and optimise their management and maximise their profitability without losing sight of quality. - Training - Sanagua Academy - we offer specialised training modules given by professionals in the sector to improve the soft & hard skills of our talents in order to achieve professional excellence. Without forgetting that the human being, sustainability and technology are at the heart of our activity to achieve a positive social impact and respect for the environment and the destination. -
Official Representative For SpainSpa-A Oct 2022 - PresentParis, FranceSPA-A is a professional organisation that brings together the major French players in the world of wellness. As an expert in the sector, I was chosen to represent and develop the federation in Spain. The aim of Spa-A is to promote the development of a gratifying image of the Spa. Participate in the development of a "quality" reference system, with the creation of a quality seal of approval with more than 100 criteria. Spa-A also intends to work in partnership with various organisations from the associative, scientific, social and socio-professional world, establishing close relationships and a network of partners interested in the same themes. -
Judge & Mystery VisitorWorld Spa & Wellness Magazine, Convention, Awards Jan 2012 - PresentLondon, UkAs a judge and Mystery Visitor for the last 10 years for the World Spa & Wellness Awards, I have audited the most prestigious spas in Europe such as Dior at Hotel Plaza Athénée, Spa le Bristol by La Prairie, JW Marriott Venice Resort & Spa, Mandarin Oriental Spa Paris and Barcelona. A deep understanding of how to detect and respond to the expectations and desires of the premium client under the specific codes of luxury. I am very grateful to the organisation of the World Spa & Wellness Awards for its transparency and rigour in its evaluation method. These prestigious awards recognise excellence in care, service and standards, and serve to inspire spas around the world and help raise global standards in the industry. In addition, participation in the awards is free of charge and is a fantastic platform to raise the profile of spas globally.
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Wellness & Spa ExpertL' Atelier Du Spa Sep 2008 - Nov 2022Barcelona, Catalonia, SpainMy collaboration as a WELLNESS & SPA EXPERT with various companies and organisations, contributing my knowledge and expertise in the sector at both a strategic and operational level, has led me to develop a specialised consultancy in the wellness & Spa sector based on 3 specific areas:1. AuditClient experienceOperational KPI'sHuman resources 2. Turnkey projectConcept / layout - profitability / risk balanceKPI's - systems, procedures, shiftsRecruitment of personnel.Training. 3. Hands on / Project Follow upSupportSupervisionManagementBehind the L'ATELIER DU SPA brand, there is a person, a history, an experience and a passion for the Wellness & Spa sector that enables it to provide a real value proposition to companies wishing to enter the world of Wellness & Spa or to consolidate their position on the market. -
Ceo & FounderAqua Salon Spa Sep 2007 - Apr 2022Barcelona, Catalonia, SpainDevelopment of a different spa concept, namely without water as a protagonist, while retaining the same objective "balance as a way of life". AQUA SALON SPA is a health, relaxation and beauty centre with the aim of contributing to improving lifestyle, providing wellbeing and balance to clients, based on a holistic philosophy of the Human Being. Thanks to personalised treatments, according to a previous diagnosis of the client, we offer an integral wellbeing through which body, mind and spirit are harmonised until balance is achieved. In 2008, I opened the first centre in one of Barcelona's nerve centres. Then, in 2012, I took over the management, operations and marketing of the 2 wellness centres and hairdressing salons located at Barcelona airport. In 2018, I reinforced our positioning at Barcelona airport with the opening of 6 spa salons in terminal 1 & 2 - 3 spa salons in the shopping areas and 3 spa salons in the VIP lounges, accompanied by a change in our corporate image. -
Ceo & FounderAqua Urban Spa May 2002 - Nov 2019Barcelona, Catalonia, SpainA pioneer in the establishment of a unique day spa concept in the heart of Barcelona dedicated to relaxation, health and beauty. Inspired by the ancient Roman baths in which the benefits of water and hydrotherapy are the protagonists. I was in charge of the spa development from the idea to the opening - design, construction, products selection, the treatments menu, selection and training of the staff, etc.. Since opening in May 2003, I devote myself completely to the management, operations and marketing of the spa. We got the prize for the best urban spa, 2007 -. "The balance as lifestyle" is our aim and purpose of wellness for all customers. Entrepreneurship - Management - Leadership - Operations - Marketing - Creativity -
2 Roles: Business Manager & Textile Product Manager (Mountain - Outdoor)Intersport España Jun 2001 - Jun 2002Barcelona, Catalonia, SpainBusiness Manager of a new line of business segment aimed at children, Sport Boutiques for Children: Definition of the business plan (shop formula, merchandising, operating account, margins, profitability, the franchising model); Product selection and negotiation with suppliers; Development of communication and promotion plan; Commissioning the first pilot and supervision of this boutique-up; Organization of the sales conventions; Recruitment and support for members and franchisees.Chief textile mountain / outdoor for men, women and juniors: Market analysis and trends; Studies of competition; Search new products and negotiate with different suppliers; Prepare the plan of collection from an sales, prices, margins analysis. -
Sales Director Spain - Offices, Shops, Franchises And Distributors -Joma'S Uniformes Sep 1998 - May 2001Barcelona, Catalonia, Spain- Define, plan and control sales policy: objectives, budgets, expansion with new openings, price policy, introduction of new products, sales to top accounts.- Organize and supervise the stores and new openings: Merchandising, staff, branding, stock, operating account.- Coordinate and control the labor policy: Define sales teams, recruitment, motivation, training.- Develop the communication plan with the advertising and marketing manager.
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In Charge Of International Sales AdministrationCatimini Retail Inc May 1995 - Jan 1998Nantes, FranceFrom 1995 to 1997, I developed the following duties for the brands SUBLIM & CATIMINI Spain:- Define sales forecasts. Management and administration of export sales.- Organization and attendance at fairs. Sales to international customers.- Collaboration with the expansion department. Preparation and monitoring of store openings.- Development of the franchise agreement.1997 - 1998 - Displaced in Barcelona for joining Catimini subsidiary in Spain with the following duties: Coordination and monitoring of the expansion of multi-brand boutiques, franchises and succursales Catimini; Organizing and attending the Franchise Exhibition in Valencia.
Valerie Le Mao Skills
Valerie Le Mao Education Details
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Groupe Essec - Essec Global Bba / Cergy-Pontoise (Paris)International Business Administration -
Ecole Supérieure De Commerce Bretagne Brest (France)A Two Year Preparatory Course That Is A Prerequisite For Entry Into One Of The Grandes Écoles -
Lycée Pierre Guéguin / Concarneau (France)Baccalaureate
Frequently Asked Questions about Valerie Le Mao
What company does Valerie Le Mao work for?
Valerie Le Mao works for Sanagua Group
What is Valerie Le Mao's role at the current company?
Valerie Le Mao's current role is Directora general.
What schools did Valerie Le Mao attend?
Valerie Le Mao attended Groupe Essec - Essec Global Bba / Cergy-Pontoise (Paris), Ecole Supérieure De Commerce Bretagne Brest (France), Lycée Pierre Guéguin / Concarneau (France).
What are some of Valerie Le Mao's interests?
Valerie Le Mao has interest in Education, Health.
What skills is Valerie Le Mao known for?
Valerie Le Mao has skills like Estrategia De Mercadotecnia, Estrategia Empresarial, Mercadotecnia, Microsoft Office, Redes Sociales, Hospitalidad.
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Valérie Le Mao
Bo Lundi - Consultante - Coach Professionnelle - FormatriceGreater Nantes Metropolitan Area -
Valérie LE MAO
Chaponost -
Valérie Le Mao Lagrange
Sustainable Sourcing - Textile - Inde - Premium Fashion Brand And Outdoor Sport BrandFrance -
VALERIE LE MAO
Intervenante Chez Esmod-Isem - Isg Luxuy Management - Cnpc GrenobleGreater Lyon Area
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