Valerie Hadley Email & Phone Number

Southfield, Michigan, United States

Southfield, Mi

Complete internal reviews of settlement statement drafts to find any inconsistencies or issues prior to disbursement to clientsTrack and report weekly on any outstanding balances in the firm’s IOLTA account using data pulled from our accounting software, and subsequently following up on those balances with the payees to ensure the funds are cleared Provide support for processing client no-fault benefit checks, from depositing and statement generation to check printing and disbursement trackingFacilitate requests for payment from attorneys and support staff, posting each expense to the appropriate case to track individual file costs

Southfield, Mi

Managed all aspects of a case from onset to pre-suit negotiationAssessed, prioritized, and handled client issues with excellent customer service skills using best practices to exceed client expectations and retentionOrganized and managed attorney’s day-to-day schedule to ensure maximum efficiency in handling each case Negotiated client settlements with insurance adjusters and defense counsel under the direction of the handling attorneyTrained new employees in case management software and claims management, allowing for an increase in the number of clients the firm can absorb

Michigan

Provided assistance via phone, live chat, and e-mail to customers who had questions about our products, website, design software, and their recently placed ordersQuickly solved customer issues during ordering process to ensure higher sales and lower turnover ratesImplemented our Just Right Guarantee in every customer interaction, making sure to rectify any issue they had so they were fully satisfied with their product and purchaseLead our new “Handwritten Notes” team, writing and mailing over 140 hand-written thank-you notes to recent customers

Byron Center, Mi

Assisted Miedema LIVE staff in preparing for live auctions by creating and printing auction catalogs/bidder packets and backing up all information onto the on-site computersCoordinated with marketing to post all auction information and pictures to our website, as well as advertise on other auctioneering websites, order directional signage for on-site auctions, distribute mailers, collect printing and signage costs, and pull client information to create mailing lists.Added and updated auction information for all companies to the online auction calendar using Miedema’s proprietary Online Auction Software (OAS).Answered and re-directed all incoming phone calls for all companies under the Miedema Asset Management Group, as well as order all supplies for headquarters in Byron Center.

Holland, Mi

Assisted all customers with check-in for their pet’s grooming, boarding, and/or daycare servicesPerformed all point-of-sale transactions for products and services offeredCared for and watched over all pets in daycare and boarding, including feeding, playing, and carefully cataloging their belongings for their return homeKept the daycare/boarding and front reception areas clean for the safety of all pets, employees, and customers

Greater Chicago Area

Supported the Operations and Marketing department in preparing for the annual conference by keeping an accurate and up-to-date speaker database, answering logistical questions received from speakers and exhibitors, and assisting attendees on-site in GFOA’s Products and Services Booth and staff officeOrganized and prepared materials for Executive Board meetings as well as record meeting minutes under the supervision of the CEOContributed to the management of the Association’s national and Internet training including maintaining the monthly trainer databases, contacting trainers with logistical information for each session, assembling and proofing training materials, and contacting state and provincial associations for membership listsAssisted with creating and maintaining member records using iMIS15 and providing back-up support for the reception desk when needed

Greater Detroit Area

Supported attorneys and senior paralegals in a dynamic, fast-paced environment by managing correspondence related to all aspects of a fileAggressively advocated for each client in support of their monetary recoveryMaintained accurate and up-to-date file notes using Time Matters 11.0 and other electronic tools to promote a paperless environmentCoordinated and attended Independent Medical Exams, unrecorded statements, and client meetings to protect clients’ interests

Lansing, Michigan

Assisted the Curator of Education to plan and prepare educational programs for childrenHelped docents by leading tours to ensure the best experience possible for visitorsResearched with other interns to help choose appropriate artifacts to install in new exhibits