Valerie Maclean Email & Phone Number

Vancouver, Canada Area

Vancouver, Canada Area

Manages a unit of adjusting staff in the investigation, evaluation, negotiation, and settlement of unrepresented injury claims.• Assists adjusters in file resolution with customers.• Participates in resolving customer concerns, claims disputes, liability and coverage issues.• Implements and monitors cost effective systems and procedures for adjusting staff.• Provides information to enable response to external enquiries, issues and concerns from service providers, and business partners.• Manages the day-to-day operations of the unit. Communicates corporate, divisional and unit plans, business objectives and operating goals to unit staff.• Provides leadership and maintains standards of performance by monitoring productivity, quality of file handling and severity control.• Implements and monitors unit business plan. Participates in the development of the unit budget. Monitors expenses and reports on variances in accordance with guidelines and ensures that unit targets and objectives are achieved.• Participates in projects, committees and task forces to assist in the implementation of action programs.• The Unit Manager will ensure that environmental requirements are implemented in accordance with the applicable Environmental Responsibility Guidebook for those business activities for which he/she is responsible.

Sunshine Coast

Reporting to the Board of Directors, the Executive Director is the key operational position of responsibility for the overall success of the organization through effective and strategic leadership. This position is entrusted with the fulfillment of the mission, vision and strategic plan of the organization, and is the lead staff person for organizational governance. This role involves planning, organizing, directing, controlling and administering all Society operations directly or through reports. • Strategic Administration and Organizational Planning• Strategic Client, Stakeholder and Community Relations• Strategic Finances and Revenue • Implementation of the Strategic Plan • Risk Mitigation

Bc

Reporting to the Board of Directors, responsible for all daily activities including staff and financial management, membership growth strategies, and implementation of Board policies.• Led the merger of three residential rental landlord membership organizations representing 3,300 members.• Managed the re-branding of the new amalgamated organization, resulting in a new identity, logo and website.• Implemented new membership database as a CRMS, which incorporated a new online payment and event registration system.• Created new membership benefits and programs in order to increase and retain membership.• Automated processes resulting in significant increase in revenue.• Restructured staffing levels.

Reporting to the Board, responsible for administration of this membership based charitable organization including financial management, staff management and media relations.• Developed a strategic plan, mission statement, vision and purpose, in consultation with the Board. Plan focused on optimizing operational sustainability through moving from project-based funding to unrestricted private sector funding.• Apprised the Board of funding issues and the need to further diversify the model away from project-based funding; developed a funding proposal based on creating partnerships with key corporate partners, BCSC, and individual, non-profit and business members.• Managed a team of 3 managers and 3 project managers; turned around an underperforming team through regular performance appraisals, coaching and developing talent, and progressive discipline where appropriate. • Expanded the scope of services through developing ‘Crime Shield’ Program focused on consumer and business fraud. Promoted services through media releases; secured media coverage, including CTV’s W5 and Olsen on Your Side and Global TV BC’s Evening News Hour. • Devised a communications plan involving web site redesign, establishing quarterly E newsletter, and creating website feature - ‘Ask an Expert’ which doubled number of monthly website hits. • Raised BCCPA’s profile through media interviews and public speaking engagements; developed 2-year funding partnership with the BC Securities Commission and co-presented sessions on investment fraud. Contributed to production of BCSC ‘Red Flags’ video (www.investright.org).

Reporting to the President responsible for operations and management of the Complaint and Inquiry Department; coached and developed a team of 6 staff and managed $1,000,000 budget. • Developed a communication campaign which significantly raised the profile of the BBB and led to an increase in membership.• Acted as the key spokesperson; developed key messaging statements - ‘Membership by invitation only’, and ‘Call the BBB BEFORE you buy’; disseminated weekly news releases to media, conducted media interviews, including NBC’s ‘Dateline’, CTV’s ‘W5’ and CBC’s ‘The Fifth Estate’ and contributed to the production of public service announcements for television. • Processed and approved membership applications and developed company reports.• Acted as the Investigator on all cases of fraud reported to BBB, and represented BBB in court.• Led a major investigation which identified a nationwide million dollar business fraud and led to criminal charges against the business principal and the recouping of losses for victims.• Monitored compliance of member businesses with membership standards and conducted mandatory triennial audits of BBB.• Created an inter-agency fraud stakeholder group comprised of law enforcement and regulatory agencies in order to share information about current scams and frauds.

Review and audits of claims submitted to Pharmacare, pharmacy inspections and interviews with Pharmacists.

Investigation of fraud in administration of income assistance, including extensive client interviews, mediation and negotiation, collection of evidence and repayment agreements, laying of criminal charges, presentation of welfare fraud prevention seminars.

Burnaby Detachment

Investigation of crimes such as homicide, burglary, theft, assault, fraud etc. including conflict resolution, crisis intervention, collection of evidence, suspect interview/interrogation, laying of criminal charges in addition to crime prevention, traffic enforcement and court duties.

Haney Detachment

to aforementioned job description.

B.A., Modern Languages

Activities and Societies: Kappa Kappa Gamma

Certification, Voluntary And Non-Profit Sector Management

Management, Leadership & Decision Making in the Non-Profit Sector; Strategic & Operational Planning in the Non-Profit Sector; Financial.