My primary role is the overall management and development of the shop. I work to an agreed work plan and financial targets to increase turnover.Key Competencies:• Customer Focus• Drive for Results• Time Management & Priority Setting• Building and motivating an effective Team• Innovation• Integrity and TrustStaffing:• Recruiting and training staff and volunteers • Ensuring shop staffing cover is adequate to the needs of the business and taking into account seasonal trends and daily busy periods of trade• Assisting with training or coaching of staff from other shops• Being flexible with working hours when required by the needs of the businessShop Management:• Maintaining a positive atmosphere with particular attention to customer service and public relations• Ensuring that my shop meets the sales and other targets that are set for it• Building window displays that are attractive and changed weekly (plan yearly celebrations and events)• Monitoring and restricting pilferage of all merchandise from the moment it arrives on the premises until sold or recycled• Ensuring ensure proper presentation and merchandising of goods to their fullest potential• Ensuring that goods for sale are of high qualityFinancial Management:• Responsible for the shops accounting procedures including banking procedures, till procedures, to ensure that the correct transactions and cash handling procedures are adhered to at all times • Responsible for the inventory and security of all equipment and fittings on the premises• Arranging and supporting on-going fundraising events and activities and meeting specific targetsPromotion and Marketing:• Promote the NCBI Retail brand and the shop locally, through a variety of channels in a cost effective wayHealth and Safety:• In charge of the health & safety of all concerned within the shop, staff and public• Responsible as required in the observation of all fire procedures and Health & Safety

Running weekly French conversation classesProviding French grinds to Leaving Cert students

• Establishing connection with customers, engaging them in conversations to determine their needs• Sharing my knowledge and enthusiasm about books, providing a personalized experience to each customer• Ensuring that books are priced, put on the selling floor, organizing and shelving them. • Dressing windows and display units. Making the shop experience interactive and engaging.• Communicating specific product needs to managers so the shop is stocked appropriately with in demand titles and customer requests.

• First point of contact with various international stakeholders• Managing the Ambassador’s diary and correspondence• Searching for documentation, issuing briefs and a daily press review• Coordinating and collating reports• Organising and managing the Embassy’s events • Organising and assisting visits of government officials • Dealing with passport applications and other consular tasks• Translating and interpreting in French and in English

School administration:• Serving as a liaison between the Head and visitors, parents, pupils and staff• Managing students’ and staff’s data• Printing, collating reports, certificates of attendance….• Organizing Head of School's appointments, parents – teachers meetings• Translating documents, interpreting in French and in EnglishCommunication:• Greeting all visitors, answering questions and giving information• Answering enquiries and sending information by e-mail or mail• Sending school communication to the students' familiesOffice management:• Ordering office and school supplies and equipment.• Dealing with suppliers, following up on orders• Bookkeeping:• Recording and forwarding incoming and outgoing invoices • Following up payments

FylingTranscription & translation

Issuing and following up invoicesMaintenance of client and supplier accounts

Liaising with European suppliers and ordering productsMeeting and advising customers to ensure high level of customer serviceGenerating quotations and making sales

Managing reception to ensure very high standardsLeading 3 receptionists including recruitment and trainingDealing with clientele to guarantee an excellent customer experience

First point of contact for all public and press communications with the editorProcessing and auctioning of all correspondences on the editor’s behalfDiary management, organising meetings and conferences

Liaising with clients and art team to ensure accurate placement of advertsIssuing invoices

• Meeting and advising customers• Purchasing and managing of stock

• Meeting and advising customers• Prospecting and sales to industry clients• Organising and following up of marketing campaigns

• Meeting and advising customers• Responsible for the till

• Data input of inventories

• Dealing with customers by phone and in person• Processing mail and client data base maintenance