-> Business Process Mapping Knowledge Management (KM) Project:• Launched a knowledge management initiative within the IT Infrastructure department of a global leader in the software as a service industry• Interviewed 24 key stakeholders across geographies• Identified, developed, diagramed, and validate 17 core business processes• Developed additional business process tools including service level agreements (SLAs) and standard operating procedures (SOPs) to enhance… Show more -> Business Process Mapping Knowledge Management (KM) Project:• Launched a knowledge management initiative within the IT Infrastructure department of a global leader in the software as a service industry• Interviewed 24 key stakeholders across geographies• Identified, developed, diagramed, and validate 17 core business processes• Developed additional business process tools including service level agreements (SLAs) and standard operating procedures (SOPs) to enhance transparency and improve customer service• Created a structure, role-specific, on-boarding toolkit to improve employee experience and drive down time-to-effectiveness of new team members• Built an online, intranet-based knowledge management site featuring 37 pages of new material • Overall outcome: New KM resources created to enhance business sustainability and job performance through increased consistency, accuracy, and efficiency Show less

-​>Merger Evaluation, Project Manager: Managed a team of eight in the planning and execution of assessment of the billion-dollar merger of the Lovell Federal Health Care Center. Project resulted in actionable report to Congress regarding policy implications for the facility’s continuance.o Managed the successful delivery of stakeholder and advisory board briefings, project reports, and all project deliverables in accordance with overarching, multi-phased project plan.o Orchestrated… Show more -​>Merger Evaluation, Project Manager: Managed a team of eight in the planning and execution of assessment of the billion-dollar merger of the Lovell Federal Health Care Center. Project resulted in actionable report to Congress regarding policy implications for the facility’s continuance.o Managed the successful delivery of stakeholder and advisory board briefings, project reports, and all project deliverables in accordance with overarching, multi-phased project plan.o Orchestrated seven, multi-day site visits to VA/DoD joint ventures across the U.S., documented ~160 stakeholder interviews.o Initiated and managed relationships with stakeholders across the Navy, Air Force, Army, VA, DoD Health Affairs; coordinated with external organizations conducting concurrent studies.-> Digital Communications Manager: Transformed the digital communications strategy for Air Force (AF) Medical Service Congressional and Public Affairs Office. o Integrated website content management and network of 70+ social media accounts to become a top-five most-visited site and achieve AF-wide awards for Outstanding Website (second place) and Outstanding Digital Presence categories (website and social media combined-third place).->Internal Communications Lead: Managing editor of company’s PRSA award-winning e-newsletter. Show less

-> IT Integration Change Management (Air Force Integrated Personnel and Pay Systems Project): Key member of the Strategic Outreach team conducting strategic planning and change communications. This project focused on merging two independently functioning business processes of personnel management and payroll for the Air Force—a cross functional project which required business process reengineering, change management, and the integration of twelve (12) legacy IT systems into one new system:… Show more -> IT Integration Change Management (Air Force Integrated Personnel and Pay Systems Project): Key member of the Strategic Outreach team conducting strategic planning and change communications. This project focused on merging two independently functioning business processes of personnel management and payroll for the Air Force—a cross functional project which required business process reengineering, change management, and the integration of twelve (12) legacy IT systems into one new system: AFIPPS. ->Foreign Direct Investment Stakeholder Optimization Study: Conducted stakeholder interviews, designed and deployed a custom survey to improve aftercare services and strengthen foreign direct investment for the Government of Macedonia (GOM). Project resulted in an actionable recommendations report urging partnership development across government and private sector organizations to improve two-way communication and the acquisition of a business intelligence (BI) tool. GOM is currently implementing a BI tool.• Conducted stakeholder analysis, in-country stakeholder interviews with government officials, investor care organizations; designed, distributed and analyzed investor survey->Social Media and Digital Communications and Training Campaign: Authored content, developed, and delivered training program to drive social media adoption including operational security considerations, achieving 96% adoption by AF Medical Treatment Facilities worldwide. Spearheaded the development of peer benchmarking, metric analysis, and reporting of key performance indicators.->Event Committee Chair, Global Engagement Community of Practice: Led a team of seven, planning multiple events simultaneously, including a signature panel event focused on partnership development with external thought leaders within USG and NGOs to identify new market opportunities through public-private partnerships. Show less

Studied interdisciplinary approach towards international relations and international economics, including courses in: macro economics, international trade, monetary policy, fiscal planning, and international diplomacy. Served as a teaching assistant for International Monetary Policy. Lived abroad in Bologna, Italy for first year of study. Traveled to Shanghai and Beijing, China to meet with private and public sector leaders to discuss political and economic trends as a STAR Grant/fellowship… Show more Studied interdisciplinary approach towards international relations and international economics, including courses in: macro economics, international trade, monetary policy, fiscal planning, and international diplomacy. Served as a teaching assistant for International Monetary Policy. Lived abroad in Bologna, Italy for first year of study. Traveled to Shanghai and Beijing, China to meet with private and public sector leaders to discuss political and economic trends as a STAR Grant/fellowship recipient. Show less

Bureau of Economics & Business Affairs: InternWorked in the Office of Economic Policy and Public Diplomacy (EPPD), in support of the Bureau of Economics & Business Affairs (EB). Overall responsibilities focused on Public Diplomacy/Digital Outreach, Media Relations, and events