Valerie Rocha, Bas, Ods-C Email & Phone Number

San Antonio, Tx, Us

Nashville, Tennessee, United States

Houston, Texas, United States

Oak Harbor, Washington, United States

I serve as the Public Works Department (PWD) center of expertise and point of contact for all administrative issues. As the primary administrative assistant and resource for information for all public works functional areas, I engage in independent research to determine the most effective methods of resolving practice and policy conflicts, assist the Public Works Officer (PWO) and the Deputy Public Works Officer (DPWO) with office management functions, as well as develop and implement plans and changes to administrative processes and systems directed by higher authority. Key Accomplishments:► As Human Resource Support & Training Coordinator, facilitate with onboarding services to improve employee productivity. Complete training reports and perform routine record keeping.► Proactively streamlines processes by going above and beyond expected job responsibilities, facilitating entire department and respond to items critical to successful military operations.► Drafts correspondences to support daily activities for Public Works Department.► Serves instrumental role developing correspondence tracker, encouraging timely follow up with administration to deliver correspondences postmarked before the due date.

Coupeville, Wa

In this highly visible role, I provided excellent customer service as the face of WhidbeyHealth Medical Center, delivered administrative support to all nine clinics, and served as the liaison to the executive team. I provided frontline support, including calendar and schedule administration for the CFO, Director of Practice Management, and later for the CEO and COO. Key Accomplishments:► Provided project management for multiple initiatives to provide efficiency including facilitation of department training and creation of policy and procedure manuals.► Provided reporting and data analysis for multiple systems. ► Created detailed board packets and took meeting minutes during the hospital’s deciding body’s, the Board of Commissioners, monthly meetings. ► Adhered to HIPPA regulations when handling patient records, monthly reports, and other confidential information.

Newport News, Virginia

I participated in an internship and was offered a fulltime role managing front desk operations in a fast-paced work environment. I also provided support for insurance verifications, referrals, and authorizations. I completed mandatory education requirements including infection control, patient safety, quality improvement, HIPAA, MSDS and OSHA standards.Key Accomplishment:► I was selected out of over 20 staff members to serve as the personal office assistant to the Staffing Director, providing process and team management during the manager’s days off. I managed payroll, no-shows, and provided conflict resolution for employee issues.

Cancer Data Management / Advanced Certification Program

Activities and Societies: Phi Theta Kappa

Bachelor Of Applied Science (Basc), Business Administration And Management, General, 4.0 Gpa

4.0 GPA; Presidents List; Student of Excellence Award Winner