Valerie Sarwark Email & Phone Number

Manchester, Nh, Us

Coral Gables, Florida, United States

I served as the primary point of contact for client inquiries, requests, and escalations, ensuring timely and effective resolution. I provided exceptional customer service by responding to client inquiries via phone, email, and other communication channels in a professional and courteous manner. Additionally, I collaborated closely with internal teams, including Sales, Product Development, and Technical Support, to address client needs and concerns. I conducted regular follow-ups with clients to ensure satisfaction, gather feedback, and identify opportunities for improvement. Furthermore, I coordinated and facilitated client training sessions, webinars, and product demonstrations as needed. I monitored client usage patterns and behavior to identify potential upsell or cross-sell opportunities and assisted in the development and implementation of client retention strategies and initiatives. Finally, I generated reports and analyzed data related to client interactions, trends, and satisfaction levels.

As the Teacher Recruitment Coordinator for low-income schools, I played a pivotal role in sourcing talented educators who were committed to serving students in underserved communities. My responsibilities included developing recruitment strategies, fostering partnerships with educational institutions, and managing the candidate selection process to ensure a diverse and qualified pool of candidates. This position demanded a combination of strategic thinking, relationship-building skills, and a deep commitment to educational equity and social justice to attract and retain high-quality educators dedicated to making a positive impact on the lives of students in low-income communities.

I played a critical role in helping organizations unlock the value of their data assets and drive strategic decision-making. This position required a blend of technical expertise, business acumen, and interpersonal skills to deliver actionable insights and drive business impact.I was responsible for assisting clients in leveraging data analytics and business intelligence tools to drive strategic decision-making and optimize business performance. I collaborated closely with clients to understand their business objectives, analyzed data sets, and developed actionable insights and recommendations. This role required a combination of technical expertise, industry knowledge, and strong communication skills to effectively translate data into meaningful business solutions.

I worked closely with the project manager to seamlessly create, deliver, and meet client-specific reporting needs, ensuring precise alignment with client expectations. I monitored the adoption process of new clients through comprehensive analytic reports, providing valuable insights into client onboarding and engagement. Acting as a proficient liaison between internal teams and external stakeholders, I facilitated clear communication and streamlined processes. During project implementation, I played a pivotal role in orchestrating a stress-free transition for clients, leveraging strategic planning and proactive problem-solving. I crafted, refined, and finalized training documents tailored for client end-users and administrators, ensuring a comprehensive understanding of new product features. Additionally, I developed custom reports for clients by extracting relevant data from the Mobile Insight application and refining it in Excel for actionable distribution. I vigilantly monitored report trends to highlight anomalies and insights, promptly alerting clients and Mobile Insight management. I also performed superuser-level administrative functions within our proprietary software application, assisting multiple clients with effective troubleshooting and resolution of QA issues raised by users.

Recorded regional revenue and provided analysis of the data.Assisted with national revenue reporting and analysis.

Provided program control for a wide array of government contracts, including Defense Advanced Research Projects Agency (DARPA) Dynamic Multi-terabit Core Optical Networks: Architecture, Protocols, Control and Management (CORONET) Program and Defense Information Systems Agency (DISA), and Army contracts such as Enterprise Integration Directorate (EITEIOC), Assistant Secretary of the Army Financial Management (ASAFMC), Installation Information Infrastructure Modernization Program (I3MP/IMOD) Ft Bliss Upgrade.Worked with T&M, CPFF, and FFP contractsCalculated and analyzed financial tracking reportsGenerated requisitions to purchase both labor and materials from various vendorsPrepared and modified statements of work (SOWs) Assisted with preparation of RFPs and RFQs.Prepared and produced Program Management Reviews and Monthly Status reportsTracked subcontractor labor hours, other direct costs (ODC) and travel costs. Analyzed, projected, and provided financial information on numerous contracts within the Business Unit

Key accomplishments included: generating over $2 million in new relationships within the first 9 months of employment, maintaining an average cross-sell ratio of 2.5 products per customer, had a place in opening over 8% (out of 13 branches) of the monthly checking accounts bank-wide, and involvement in several community service organizations.Accepted, wrote and presented loan applications and make appropriate and timely decisions on the approval or denial.Supervised daily teller operations, assigned work, provided training and guidance to staff as necessary and monitored tellers' proof and branch settlement

Provided administrative and secretarial support to the President, Corporate Secretary, and Senior Commercial Lending Officer including special projects, office workflow, appointments, correspondence, contribution proposals, data compilation and records control. Coordinated collection and preparation of financial and operations reports; located and compiled information and formatted reports, graphs, tables, records and other sources of information and assembled and categorized facts and figures for written computation and calculationsExercised administrative judgment and assumed responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area.

Responsible for opening three (3) new branches as a member of the Branch Opening CommitteeServed as a liaison between employees and senior managementCompiled reports using data regarding new accounts, closed accounts, ATM usage and data concerning consumer loans

Education record

Education record