Valerie Spitznagel Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Canada

Vancouver, British Columbia, Canada

We create and build brands for start-ups—all to better our fellow neighbours.

Vancouver, British Columbia, Canada

Community Leads are integral to the member experience, sales performance, and operational excellence of our WeWork locations. As a Community Lead at 2015 Main Street, my main focus was customer success and helping businesses of different sizes navigate and grow within our space.Accomplishments:• Planned and executed engaging events in Vancouver, collaborating on branding with the marketing team.• Demonstrated brand advocacy by serving as a WeWork brand ambassador, promoting values through events and content.• Achieved retention and increased building occupancy from 68% to 89%• Raised building NPS by 22% in 10 months and reduced churn risk by 15%.• Established an internal onboarding process for new Canada community team members.Day to Day:• Collaborated with marketing for event planning and execution.• Partnered with sales for growth opportunities, educated customers, ensured value, and innovated commercial processes.Beyond:➤ Women of WeWork Ambassador for Canada | June 2021 - May 2022Fostered community among women of WeWork through empowering events and coaching sessions.➤ Community Associate Call Leader | September 2020 - April 2021Connected the Community Associates across Vancouver, Calgary, Toronto and Montreal.