Valerie Timm Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Phoenix, Arizona, United States

Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person.Answer a diverse and high volume of health insurance related customer calls and correspondence on a daily basisMeet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelinesConsult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiriesDocument and record facts related to inquiries and correspondence by updating BCBSAZ files and systemsDemonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms, and manuals

Arizona, United States

Provide an exceptional customer experience to our home owners, using emotional intelligence and problem-solving skills to provide answers and find solutionsProvide support through multiple interaction channels, including calls, live chats and emails from Owners in a timely and professional mannerSupport Owners in making changes and updates to their listings and bookingsHelp owners navigate Evolve’s systems, policies and processes Collaborate with teammates in Owner Success and across Evolve to provide timely solutions that support both guests and homeownersSupport departmental goals and service levels by meeting set performance standardsNavigate through Salesforce to document all activities

United States

Responsible for a pipeline of complex loans and a large volume of loans; prioritizing loans in a timely and efficient manner and preparing CD by following established loanDepot procedures as published in YODA.Collaborates with title/escrow companies to balance fees, routes Mock CDs to appropriate parties, and issues CD to borrowers upon approval.Follows established procedures and meets turn times in SLA, ensuring collaboration with title and quality/accuracy of all documents; escalates issues as necessary.Prepares documents by following established procedures published in YODA for both Wet and Dry funding states.Promptly replies to emails, stays updated on all process/system changes, and ensures CDs or document packages have been sent daily, adheres to fluctuating CD processing minimums as set by management.Verifies several aspects of the documentation and process including, but not limited to: property addresses, wire information for funding, information on insurance policies, all fees, impound and MI. Ensure documents correspond to the correct program and investor.Confirms, verifies and orders funding wire ensuring timely disbursement; reviews fully executed closing documents for disbursement authorization; follows established procedures for both Wet and Dry states.Maintain open lines of communication with all parties to obtain loan status information.Coordinate Closings with title companies.Provide timely communication regarding closing status.

Phoenix, Arizona Area

Reviewed signed closing documents to ensure proper execution and completeness.Reviewed and verified all fees and charges associated with line of credit are reflected on final settlement statement.Reviewed and ensure all checking account numbers, wire instruction and final payoffs match prior to fundingAdhered to all federal and state compliance guidelines relative to retail mortgage lending.Reviewed title vesting which also included: trust, power of attorneys and death certificates.Reviewed Homeowner Insurance to ensure borrowers have enough coverage on the collateral property.Reviewed all closing documents before they were sent to branches, attorneys and in some cases the borrowers' residence for signing to ensure accuracy and that all state requirements have been met.Answered phone calls from bankers, Home owner agencies, title companies in a fast and friendly manner answering all questions and concerns.Did research on all return mail which included locating new address.Sent out appraisals to customers when requested.Used the following programs: MS word, excel, outlook, Coast2Coast, Hogan, Teleview, Electronic Document Viewer, Common Doc Platform, CORE (Common Opportunities, Results, and Experiences)As a subject matter expert I have also assisted in multiple training classes and assist new and existing closer with all questions and escalations.Helped management with daily reports.Upload incoming documents into an internet based program called Electronic Document Storage and making it viewable to a particular application.Sent out appraisal request, ensuring important disclosures are sent out with in federal guidelines, reviewing and ensure documents are ready to go out for singing, uploading all stipulations with use of an electronic document management system

Business Administration And Management, General

Business Administration And Management, General

Advanced Diploma, Business/Commerce, General

Certificate, Medical Billing And Coding, 3.96