Valerie Valdes Email & Phone Number

• Assisted employees with diagnosing and resolving software issues, both in person and remotely. • Wrote/edited training manuals and other supporting documentation for software. • Created/modified Excel and Word templates for use with software.• Assisted with maintenance and redesign of the company intranet.

Miami, Fl

• Prepared appraisal and market study reports for a wide variety of property types and purposes. • Gathered market data through research using various search engines and on-site inspections. • Contacted knowledgeable parties to confirm data collected.

• Prepared appraisal and market study reports for a wide variety of property types and purposes. • Gathered market data through research using various search engines and on-site inspections. • Contacted knowledgeable parties to confirm data collected.

•Edited technical reports for style, grammar, diction, consistency, accuracy and clarity.•Updated and maintained the office database and document templates. •Updated and created market and area analyses to be used in the appraisal reports.•Assisted the appraisers and office manager with administrative duties as needed.

• Managed payroll, billing and accounts payable. • Answered phones, helped clients and responded to emails. • Staffed private tutorials and ensured course quality. • Created letters and marketing materials for courses.

• Worked for Office of Financial Assistance Services and Office of Enrollments.• Created new brochures and publications as well as modifying existing ones. • Edited all official letters and emails for grammar, diction, accuracy and clarity. • Edited all peer-produced brochures and publications.• Designed, created and edited web pages. • Voted “Student Employee of the Year” in 2003.