Valerie Vozza Email & Phone Number

Portland, Or, Us

Vancouver, Washington, United States

Portland, Oregon, United States

Portland, Oregon, United States

Rose Haven is a day shelter and community center for women, children, and folks of other marginalized genders experiencing poverty and homelessnessImplemented UI improvements to agency websiteRewrote Guest Services training manualManaged onsite technology and equipment including phone system, computers, & copiersCoordinated facility maintenance and repairs and maintains inventory of facility suppliesCoordinated guest services

Portland, Oregon, United States

Organized client database & implemented a script to automate process for management of mail service serving over 400 clients to ensure accuracy & confidentialityImproved content & UX of agency's website to better serve clients & donors & improve SEOIncreased accessibility & promoted dignity by providing trauma-informed & culturally-specific care & translated resourcesManaged guest reception and coordinated intake of new guestsTrained staff and volunteers on… Show more Organized client database & implemented a script to automate process for management of mail service serving over 400 clients to ensure accuracy & confidentialityImproved content & UX of agency's website to better serve clients & donors & improve SEOIncreased accessibility & promoted dignity by providing trauma-informed & culturally-specific care & translated resourcesManaged guest reception and coordinated intake of new guestsTrained staff and volunteers on direct service procedures and providing trauma-informed supportProvided general support with data entry using Apricot client database softwareOrchestrated guest notification and registration for annual activities and special eventsCreated accessible documentation of agency procedures, services, and local resources for guests, translated into multiple languages Show less

Portland, Or

Generated an average of $300,000 in sales annually and outpaced other servers in percentage of tips earned by enthusiastically caring for guests and anticipating their needs at one of Portland’s busiest and most famous restaurants

Portland, Oregon

Undertook an interim management role in addition to a full-time serving position, overseeing busy lunch services by supporting staff while simultaneously greeting and seating 300+ guestsResolved technical difficulties with the POS system and addressed guest concerns to ensure an exemplary dining experience

Portland, Or

Curated a personalized dining experience for guests during fast-paced brunches & jazz suppers while also crafting cocktails & espresso drinks

Raleigh, Nc

Transformed new hires into exceptional servers by guiding them through a thorough training program covering steps of service, company history and culture, and menu knowledge

Raleigh, Nc

Earned glowing reviews from guests and won multiple sales competitions at the newly-opened Raleigh outpost of this popular Southern eatery

Philadelphia, Pa

Increased ratings by 7 points in a six-month period, maintaining rank as the highest-rated hostel in the Philadelphia area since the property's openingOversaw daily operations and innovated company culture to increase online presence and reputation to maximize bookings and to ensure that all guests have a memorable stay in a safe, clean, comfortable environmentHired staff and implemented and executed a comprehensive training program for both new hires as well as the continued… Show more Increased ratings by 7 points in a six-month period, maintaining rank as the highest-rated hostel in the Philadelphia area since the property's openingOversaw daily operations and innovated company culture to increase online presence and reputation to maximize bookings and to ensure that all guests have a memorable stay in a safe, clean, comfortable environmentHired staff and implemented and executed a comprehensive training program for both new hires as well as the continued development of experienced staff membersPlanned, promoted, and executed a diverse range of daily social events that highlight the city of PhiladelphiaMaintained facility inventoryManaged reservations and handled customer queries and concerns via email Show less

Newton, Nj

Identified and resolved P.O.S. issues to increase efficiency and accuracy when entering ordersServed and bussed tables, greeted and sat guests, ran food and drinks, and prepped salads and desserts to order during busy lunch and dinner services as well as private events at a family-owned and operated restaurantRegularly fulfilled a multitude of other roles during tenure with the restaurant including Event Server, Bartender, Host, Bar Back, Kitchen Expediter, and Security

Bachelor Of Arts - Ba, Sociology, Women'S And Gender Studies, 3.8

Associate Of Arts - Aa, Liberal Arts, 3.9

Activities and Societies: Phi Theta Kappa National Honor Society of the Two-Year College