Valerie Webley Email & Phone Number

Johannesburg, GP, ZA

City Of Johannesburg, Gauteng, South Africa

Conduct research on Light Passenger Vehicles

Johannesburg Area, South Africa

In the last 12 years I have assisted many organisations, across industries, to focus on the strategies, processes, systems and behaviours required to attract and retain customers. My projects have involved all customer related disciplines - Customer Relationship Management (CRM); Customer Experience (CX) as well as customer experience measurement and.

City Of Johannesburg, Gauteng, South Africa

Working with PAWA Africa to support the Founders Factory Academy Business Support Accelerator Programme roll out in South Africa. The first group of 50 Entrepreneurs have been selected and attended their initial Boot Camp. They are now enjoying their 12 week coaching and support programme and we are busy recruiting 200 Entrepreneurs for the second cohort.

Gauteng, South Africa

Assist Redflank with setting up and marketing a new CX offering. This included the development of the Value Proposition and Business Case, leads nurturing strategy and database as well as presenting a CX Webinar “How to Retain Customers in Tough Times”.

Gauteng, South Africa

Created Audit standards and related training materials (Delegate Guide, Facilitator Guide and Slide Show) for Ford Certified Panel Shop programme. Training to be delivered in Saudi Arabia in January 2023. Developed eLearning materials for the Next Generation Ford Ranger and Everest and assisted with creating profiles for TTi candidates based on their CVs.

Gauteng

Covered for the CRM Manager's Maternity Leave managing the Southern Africa CRM team, strategy, systems and processes.

South Africa

Deloitte South Africa (Sanlam Customer and Intermediary Experience Programme)Fulfilled the role of Subject Matter Expert (CX) and Lead Business Analyst on the Marketing and Campaigns Workload of the Sanlam CEIP project, utilising Agile project methodologies and remote project management via a Jira Board and MS Teams. Our workload was responsible for.

South Africa

Conducted a review of their dealer systems with a specific focus on CRM and Leads Management. Reported to the Head of Dealer Development on the current status of dealer systems compared with Nissan Global Standards, South African Automotive Benchmarks and Best Practices.

South Africa

01/02/20 – 20/11/20Team Manager: Project Support Function, Redflank Managing a team of five Project Support Consultants assisting the client facing project managers with Research (desk top and interviews), Project templates and methodologies, Reports, Surveys and Data Analysis.01/05/20 – 31/12/20Programme Delivery Manager, RedflankResponsible for ensuring.

South Africa

Review global Customer Contact Plan against current activity at Head Office. Agency and Retailer level, present feedback and recommendations to management. Design and implement Event CRM Strategy for SA Festival of Motoring. Create Lead Nurturing strategy and processes for Head Office, Wesbank and Retailer generated sales leads. Develop and implement.

South Africa

Lead a Business Optimisation Project with the BSI Directors to address internal process and customer experience challenges brought about through sudden growth in their customer base both locally and internationally. Conducted a review of their current organisation strategy, structure and processes and presented findings to the Directors. Coached Directors.

South Africa

Working directly with the MD and Senior Management team, I led the creation of the MSA Ultimate Customer Experience Strategy. A Customer Experience Manager was appointed in September and I worked with her as a mentor and coach to ensure the effective implementation of the agreed strategy.

South Africa

01/01/16 – 30/11/16 Acting Marketing Director, Sumitomo Rubber South Africa (SRSA)I assisted the CEO of SRSA by heading up their Marketing Department whilst they were sourcing a new incumbent. This involved the management of all activities related to the marketing and distribution of tyres under the Dunlop, Sumitomo and Falken brands within South Africa as.

• In this role I had two direct reports (Customer Loyalty Manager and CRM Database Manager) as well as a team of 6 contractors working as part of our Customer Service Centre (outbound call centre). I controlled a budget.
• Management of the BMW SA Group and dealer network sales & CRM applications through SAP CRM and FocusPro+ 3
• Implementation of a repurchase programme for BMW and MINI brand loyal… Show more In this role I had two direct reports (Customer Loyalty Manager and CRM Database Manager) as well as a team of 6 contractors working as.
• Implementation of a repurchase programme for BMW and MINI brand loyal customers
• Recruitment, assessment, training and development of CRM managers in the dealer network
• Established regular forum for automotive CRM best practice sharing