Valerie Withers Email & Phone Number

Nashville, Tennessee, United States

Greater Chicago Area

• Responsible for operating a bus over a pre-determined scheduled route• Pick up and drop off fare paying passengers at designated stops

Greater Chicago Area

My responsibilities include providing top quality para-transit customer service for the elderly, and those with physical and mental disabilities.

Greater Chicago Area

• Received on average 50-100 calls daily from clients seeking help to troubleshoot trading software functionality and issues.• Assisted with configuration of end users firewall, anti-virus, or spyware programs in order to accommodate running the TradeStation software. • Assisted clients with general trading account inquiries i.e., submitting cashiering requests, performing balance inquiries, processing account credits, registering credit cards, etc. • Processed support escalation tickets daily.• Trained on average 1-3 new hires per year. • Provided administrative support for Director of Business Development and Sales Department. • Performed a variety of administrative functions, i.e., typing all correspondence, filing, managing corporate calendars, making travel arrangements for trading seminars, scheduling meetings and conference calls.• Responsible for maintaining office supplies.• Responsible for processing all sales expense reports.

Hoffman Estates

• Received on average 50-100 calls daily from clients experiencing internet connectivity issues.• Monitored wireless network for outages, slow transmission speeds, packet loss, or path quality problems which prevented unnecessary field dispatches.

Hoffman Estates, Il

• Responsibilities included receiving inbound calls from IBM accounts for support on various telecommunication equipment, i.e., voicemail, CBX equipment, instant messaging, etc. • Coordinated vendor referrals for sites not supported by Siemens, and provided feedback and follow-up to customers.

Hoffman Estates, Il

• Responsibilities include, but not limited to receiving inbound calls via ACD environment from various national accounts regarding support for telephony networking equipment. • Referral helpdesk for national accounts requiring support from local, long distance, and equipment vendors.

Hoffman Estates

• Performed remote routine utilities to help enhance clients telephony, and phonemail system performance. • Dispatched trouble tickets to on duty or on-call service technicians for onsite repair and/or maintenance when unable to fix the issue remotely.

No Degree, Business Management

No Degree, Business Administration