Valerie Thomas, Lean Six Sigma Black Belt, Pmp Email & Phone Number

Sparks, Md

As a consultant on the Continuous Improvement Team, I work with various teams within the business helping to improve Element’s service delivery in ways that are visible, measurable and meaningful to our customers while reducing any risk of customer dissatisfaction or potential client losses. Some of my contributions here include:• Realized a 39% FTE savings associated with Supplier Operations team project.• Developed resource management plans to understand work distribution and resource needs leading to effective team management and planning.• Reduced all five Dealer workflow queues by a least 82%.• Facilitated Kaizen events to identify opportunities for improvement.• Reduced customer escalations as a % of orders/service by 29%.• Improved Telematics case closure SLAs from 25 business to 10 business hours. • Reduced Telematics order cycle times from 46 to 22 days.• Established Governance Council to collaborate with sales on non-standard requests.• Supported integration of 1.5 million leased, serviced and managed vehicles.• Coordinated all Data Migration testing activity associated with GE Capital integration. Successfully identified, worked, and closed a total of 753 defects.

Bowie, Md

At Inovalon, I was responsible for developing and managing the project delivery framework for the product division. The focus of all project work was to drive efficiency gains, enhanced quality and reduced costs. Some of my contributions here include: Process Improvement:• Established and managed Quality Management System including training, process library setup, an audit program and inclusion of 170+ standard processes.• Streamlined the processing of I-9s from 35-15 minutes by identifying pain points and non-value added activities. • Improved OIG background check process from 74% to 99% compliance by redesigning standard processes and training support teams.• Reduced costs associated with on-boarding process by 50% by conducting Kaizen workshop and evaluating program deliverables.Healthcare Project Management:• Managed HEDIS MRR 2015 project leading to 18% growth in revenue.• Provided program management support for Electronic Healthcare Record integration, Supplemental• Member Encounter initiative, SOAP Note processing, and the integration of the Affordable Care Act.IT Project Management:• Acquired and integrated Bamboo's SharePoint Project Management application in support of project, program and portfolio management.• Supported Private Cloud initiative promoting scalability and self-service.• Supported strategic programs including Learning Management System integration, and Data Center Migration.• Enhanced and managed Enterprise Business Continuity Program.Human Resource Project Management• Established enterprise-wide strategic initiatives including Diversity Program, Compensation Program, Internship Program, Annual Performance Review, and New Associate Orientation.• Lead process improvement activity identifying business critical improvements in support of regulatory and compliance requirements.

Columbia, Maryland

As a Project Manager, I was responsible for managing a multi-million Federal IT project for the Social Security Administration. Some of my contributions here include:• Led team of multi-functional associates including Data Modelers, Business Analysts and Validation Specialists analyzing complex databases and system structures relating to disability benefit data.• Monitored project to ensure work scope, schedule and hours were defined and maintained.• Conducted weekly progress meetings to communicate information and obtain updates.• Developed Work Breakdown Structures, Performance Analysis, Technical Risk Analysis and Quality Assurance.• CMMI integration team member to establish Level 3 maturity.

Linthicum, Md

As an Account Relationship Manager, I was responsible for educating customers on policies and procedures leading to enhanced customer service. In addition, I managed activity to identify incremental opportunities and improve account retention. Some of my contributions here include:• Developed and maintained multi-million annual revenue portfolio of national and enterprise accounts. • Prepared and presented proposals leading to a 66% closure rate.• Conducted customer reviews identifying new opportunities and improved account retention.• Appointed as member of sales strategic planning team to identify new business opportunities.• Achieved revenue growth and account retention goals each month by providing exceptional service.

Basking Ridge, Nj

As an Operations Manager, I was responsible for conducting customer reviews identifying new opportunities and improve account retention. Some of my contributions here include:• Managed launch of 25+ new products/solutions annually in support of $725M Contact Center, Small Business and Endpoint/Appliance portfolios. • Provided new product/solution concepts and plans to organization in support of $214M revenue commitment with 18.8% growth from 2006-2008.• Identified and communicated hardware & software requirements in support of new products/solutions to secure readiness of 15+ Professional Services labs worldwide.• Developed and successfully delivered against all the training plans to meet forecasted business case.• Achieved customer satisfaction targets of 8% or less pain, and 62% or greater delight from customer base.

Basking Ridge, Nj

Basking Ridge, Nj

Lean Six Sigma

Ba, Education