- Provided product management for Fiserv Cash & Logistics software products (cash management and device monitoring for banks and financial institutions – B2B Web applications, SaaS/ASP and in-house): • Gathering customer feedback and following market trends to identify product gaps, areas for improvement and strategic product direction, providing inputs to product backlog and roadmaps • Working with clients and development team as a Business Analyst and Product Owner for custom software enhancements (integrations with other systems and customer-specific features), including establishing and managing requirements and specifications, development support and product validation • Creating product documentation (end-user and administrator guides and manuals)- Implemented software products as Project Manager and Subject Matter Expert (over 20 successful implementations worldwide: Ukraine, Kazakhstan, Serbia, Romania, Portugal, UK, USA): • Project management: planning and coordination of internal and external implementation activities, managing client expectations and project scope while maintaining a high client satisfaction rate • Subject matter consulting and work with client requirements regarding to product configurations and client’s internal processes • End-user training and UAT / roll-out support • Advanced custom reporting and analytics (IBM Cognos) • Technical consulting and software installation / setup- Provided pre-sales / sales engineering support: • RFP / RFI responses; Proof-of-Value / Proof-of-Concept engagements and creation of business cases with advanced data simulations and profitability assessments • Product presentations and demos; client negotiations • Drafting and review of contracts, statements of works and other supporting documents • Financial analysis and planning- Provided post-implementation client support and account management across EMEA and USA

ATM network management (1000+ cash points):- Inventory management and network planning; coordination of ATM network development projects- Cash management - Performance analysis and coordination of improvement activities- Various reporting (incl. creation of custom reporting and inventory management systems in Excel/VBA)- Coordination of ATM maintenance activities

Team leader for Branch / ATM network development:- Search and selection of real estate premises for branch / ATM locations and contract management- Business and budget planning and project management for branch / ATM openings- Branch / ATM network performance analysis and reporting- Branch layout design

Team leader for Branch network development:- Business planning and payback assessment for branch / ATM openings- Branch network profitability analysis and reporting- Coordination of branch customer service and marketing support