Valeriia Baranova Email & Phone Number

Eindhoven, Nb, Nl

Eindhoven, North Brabant, Netherlands

- Providing a professional level of expertise and service, applying ASP process and tools.- Performing Quote Order entry for so-called red countries.- Monitoring products and information flows.- Handling customer complaints and providing appropriate solutions and alternatives within the time limits established.- Maintaining customer records/ import profile- Resolving issues in an efficient, compliant way.- Striving for the highest level of customer experience.- Processing orders in ERP (i.e., SAP) systems.- Dealing with customer requests, complaints, letter of credits and/or tender documents.- Having a strong focus on customer satisfaction and to build lasting relationships with customers, commercial teams, and internal/external stakeholders.- Getting to know the customer, complying with their specific requirements, taking care of their need and striving to exceed their expectations.

Kiev, Ukraine

- Performing communication with clients such as handling customers' inquiries, complaints, billing questions, and resolving problems.- Keeping records of customer interactions, transactions, comments and complaints.- Promoting services to customers, analyzing their needs and expectations.- Processing orders, forms, applications, and requests.- Assisting with placement of orders, refunds, or exchanges.- Providing feedback on the efficiency of the customer service process.- Managing a team of junior customer service representatives.

Eskişehir, Turkey

- Employed a differentiated approach to teaching English to different age groups in a varied ability-level student environment.- Developed purposeful English lesson plans that cover the curriculum and provided for effective teaching strategies.- Established cooperative relations with parents.- Participated in extra curricular activities.

Kiev, Ukraine

- Helping pupils improve their listening, speaking, reading and writing skills via individual and group sessions.- Planning, preparing and delivering lessons.- Checking and assessing pupils' work.- Collaborating with students and their parents to determ student needs, develop tutoring plans, or assess student progress.

Kiev, Ukraine

- Organizing educational events.- Identifying and assessing customers’ needs to achieve satisfaction.- Performing negotiations with clients, preparing and managing contracts and other documents.- Discussing and resolving potential issues with relevant people.- Working with the incoming and outgoing correspondence.

Kiev, Ukraine

- Promoting trainings to customers, analyzing their needs and expectations.- Performing negotiations with clients, preparing and managing contracts.- Organizing educational events and follow up the training process, managing participant lists, attendance tracking, equipment and materials assurance.- Identifying, discussing and resolving potential issues with relevant people.- Acceptance acts, invoices and other docs developing, checking and correcting.

Kiev, Ukraine

- Informing parties about any changes concerning their case (e.g. postponing).- Preparing cases and materials after review and transmitting them to the office.- Be present at the court hearing and conduct a protocol.- Working with correspondence.

Kiev, Ukraine

- Consulting applicants about existing University' faculty structure, educational programs, and specifics of entrance process.- Collecting and registration of documents for applicants' personal records.- Helping applicants to register in a database.- Helping to conduct entrance examinations.- Working with the incoming and outgoing correspondence.