Valeriia Marchuk Email and Phone Number

- Assisting in managing social media platforms, involving content creation, post scheduling, and monitoring and responding to social media posts.- Playing a crucial role in producing visual content by creating and producing engaging video content from conceptualization to completion, involving scriptwriting, coordinating and conducting video shoots, video editing in specialized programs, and adding graphic elements.- Develop and implement strategic initiatives for cultivating and managing new sections on social media platforms, aimed at amplifying brand awareness, recruiting volunteers, and disseminating information about programs.- Actively participating in fundraising events, providing real-time coverage to enhance visibility and audience engagement.- Contributing to the maintenance and updating of the organization's website.- Orchestrating the organization, creation, and editorial scheduling of e-newsletters in collaboration with various departments.- Liaising with Community Engagement to understand and address their communication needs effectively.- Assisting in maintaining the media and visual archives.- Contributing to the implementation of awards and recognition opportunities.- Working with students to address interview, photo, and information requests.- Collaborating with Volunteer Resources, offering support in e-news and email communications through writing and editing.- Supporting internal communications activities and events.

- Conducted ongoing outreach activities in Social media groups (Facebook, Telegram, etc.) and in person at St. Vladimir’s Church.- Designed and translated materials into Ukrainian to improve the accessibility of services and assisted in developing the Calgary Food Bank’s online hamper request system for non-English/second-language speakers.- Provided translation and interpretation support to the Emergency Hamper Request Call Center and the Hamper Distribution team, with a specific focus on supporting Ukrainians.- Liaised and collaborated with newcomer resettlement, integration, and support services to bridge the services needed for the Ukrainian population.- Participated in case management meetings with internal staff and external service providers.- Assisted in developing a blueprint for the Calgary Food Bank's activation in a refugee crisis.

- Processed client applications and upsold services of partner companies- Communicated with customers via on-line chat, phone, and instant messenger- Assisted in launching the website by Advising on all the platform possibilities and answering any questions- Formatted tasks for the web-designer and had control over their implementation.- Served as a go between for clients and site designers - Worked with sensitive client information and adhered to data privacy laws

- Processed orders and consulted clients via phone, e-mail, chat, and social networks.- Collected and sent orders to customers- Worked with complaints, returns, and exchanges- Worked with suppliers by analyzing and managing inventory

- Ensured high levels of customer satisfaction by being knowledgeable on all products offered.- Delivered sales, outstanding customer experience, and operational expectations.- Maintained personal and productivity goals and connected with every customer by asking open-ended questions to assess needs.- Assisted with Brand awareness by assisting store management with social media.