Key Responsibilities:• Assist the General Manager in overseeing and coordinating the activities of different departments within the organization.• Collaborate with department heads to ensure effective and efficient operations • Establish and maintain strong relationships with clients, partners, and stakeholders.• Conduct regular meetings and communicate goals, objectives, and policies to employees.• Prepare and edit correspondence, reports, presentations, and other documents.• Handle incoming calls, emails, and other communications on behalf of the General Manager.• Organize and coordinate meetings, including preparing agendas, taking minutes, and following up on action items.• Arrange logistics for meetings, conferences, and other events.• Assist in the planning, coordination, and execution of various projects and initiatives.• Monitor project timelines and deliverables, ensuring deadlines are met.• Serve as a liaison between the Director and other staff members, stakeholders, and external partners.• Ensure timely and accurate communication of information to relevant parties.• Maintain and organize office files, records, and documentation.• Assist in budget preparation and expense tracking.• Handle sensitive information with discretion and maintain confidentiality at all times.• Perform other related duties as assigned to support the Director and the department.• Provide support to other team members as needed, fostering a collaborative and efficient work environment.• Assist with HR functions, including onboarding new employees and maintaining employee records.• Manage the Director’s calendar, including scheduling meetings, appointments, and travel arrangements.

Assisting in the review and analysis of construction project documents, contracts, and financial records.Conducting site visits and inspections to verify construction progress, quality, and compliance with contract specifications.Collecting and organizing construction-related data, invoices, change orders, and other documentation for audit purposes.Assisting in the development of audit reports and presentations summarizing findings, conclusions, and recommendations.Following up on audit recommendations and assisting in the implementation of corrective actions.Maintaining accurate records, files, and documentation related to construction audits.Keeping abreast of industry standards, regulations, and best practices related to construction auditing.

Presenting company KPIs to clients daily: Skillfully interpreting and communicating complex data and performance indicators to clients regularly, demonstrating a firm grasp of key metrics.Delivering WBRs and MBRs: Showcasing robust project management skills through the regular provision of client reports, emphasizing achieved results and areas needing enhancement.Overseeing WFM needs: Actively monitoring workforce management requirements and swiftly recruiting new talents as per client requests, highlighting a commitment to client satisfaction and proficiency in workforce management. Conducting weekly budget reviews and cost forecasting: routinely assessing budgets and conveying cost estimates to senior management, exhibiting solid financial management skills and a commitment to financial targets.Guiding a large team of over 100 representatives, ensuring swift and efficient handling of all customer inquiries by providing consistent direction.Frequently developing new training materials for the team and creating fresh educational resources for the team. Observing team members at work to identify their assets and weaknesses and to create plans to improve their performance through coaching and shadowing.Through observation of team members in their roles, recognizing their strengths and areas for improvement, thereby creating strategies for enhancing performance via mentoring and job shadowing.Planned and carried out training sessions on various topics to educate and prepare new employees.