Valerio Herera Email & Phone Number

Verrès, Val D’Aoste, Italie

Je possède mon entreprise en collaboration avec mon associé Valter. On gère une station de service ENI, avec tous les services d'entretien courant, vente de lubrifiants et accessoires. De plus on offre le service bar et tabac, ouvert de 5:30 à 19:30.

Contamine-Sur-Arve, Auvergne-Rhône-Alpes, France

Je venais de finir une formation de création d'entreprise (j'aurai aimé créer une épicerie fine de produits du Val d'Aoste) et je suis entré en contact avec Nicolas, le gérant des ETS Bisson.. Il avait le projet d'ouvrir une boutique de produits savoyards à l'intérieur de ses magnifiques serres à Contamine sur Arve. qu'elle occasion d'acquérir de l'expérience avant de me lancer à mon compte! J'ai donc effectué un stage d'un mois et par la suite j'ai commencé l'aventure. Je défie 50% du temps à l'horticulture et 50% du temps à la boutique + gestion administrative de l'entreprise. Une expérience à 360°!!

Verrès (Ao) Italie

Petrol Sation Eni, bar, tabacconist Store manager (seasonal work)

Bonne Sur Menoge - France

Lausanne

--> Team Billing Management (40 agents): creation of the group in Lausanne, check and stabilization of quantitative (Average Handling Time, Service Level) and qualitative (NPS, Sales, Customer Feeling) results. AHT objective achieved through analysis of the evolution of AHT according to billing cycles: the after call (ACW) is therefore modulated to compensate for the speaking time. 90% of call time is respected over 4 years of the project.--> Team Retention (12 agents): training of agents and project implementation, management of sales objectives, conflict resolution and complaints. Best Effort concept: advanced and innovative search for a solution, with a single point of contact up to the resolution of disputes.--> Team Wireless Assurance (30 agents): complex planning management 07:00 // 00:00 - 7days a week. Coverage throughout Switzerland for the Italian language in coordination with the head office in Tägerwilen (German-speaking Switzerland). --> Recruitment for all Swisscom projects--> 2011-2012 – Contact Center Agent // 2012-2014 Trainer

Bologna

Formative internship. Organizational activities for international fair-management (China, Russia, USA, etc.): client care and support, database editing, commercial activity support.

Aosta Valley (Italy)

A very beautiful experience, lasting a month and a half. As a university student, I applied as a replacement for elementary schools in my area. I have been called several times, often for small replacements of 1-2 days. In January 2007, however, I really had the opportunity to follow the evolution of two classes for a month and a half. Italian, French, drawing, science and mathematics: I have been involved in almost all areas of elementary education, enjoying the pleasure of seeing children learn every day.

Formation De Creation D'Entreprise, Small Business Administration/Management, Réussi

Creation du Business pLan pour l'épicerie gourmande "Chez Val d'Aoste", parcours de trois mois à la rencontre d'experts dans plusieurs.

Contact Center Supervisor With Brevet Fédéral, Customer Care, 5/6 The Best Of French Switzerland

Activities and Societies: Member of Callnet.chContact Center Supervisors with a federal certificate of competence perform management tasks.

Cfc Agent Relation Client, Customer Care, 5.2/6

The customer relationship agent acts as a link between a supplier of goods or services and its customers. Using various communication.

Master'S Degree, Politics, Administration And Organizations, 108/110

Activities and Societies: Member of Excelsa Neptuni Balla, Students Association"Politics, Administration and Organisation" is a two-year.

Erasmus, Hr Management, 60 Credits With Excellents Notes

A wonderful year of Erasmus: I was able to discover a new country with its language and traditions. I have made a lot of friends.

Bachelor'S Degree, Science Of Organizations, 109/110

"Organizational Sciences" is a three-year university degree (180 credits) in the Faculty of Political Science at the University.