Valerio F. Email & Phone Number

Canada

Toronto, Ontario, Canada

✔ Deployed and configured Privileged Access Management solution (Thycotic Secret Server). Led migration from the old secret vault. Implemented integration with Microsoft Teams, and developed PowerShell scripts to allow password rotation for off-the-network sites.✔ Project Managed the user hardware refresh cycle. Starting from identifying and defining hardware standards, to defining process, integration with ticketing platform (Samanage), and working with support and procurement for the implementation.✔ Migration to on-cloud printing solution. Coordinated with remote offices and vendors, to switch from direct printing solutions to a secure-printing solution. Delivered user and technical training. Wrote technical and user documentation.✔ Troubleshooted integration issues between OneLogin and other solutions.✔ Deployed and configured Datadog and Automox for monitoring and patch management of remote servers.✔ Researched a monitoring solution, coordinated and implemented POC (Dynatrace).✔ Researched, configured and tested image deployment solutions in comparative POCs (Acronis Snap Deploy vs SmartDeploy).✔ Researched, configured and tested on-cloud secure printing solutions (PrinterLogic, Printix)✔ Participated in the interviewing process of new team members.

Torino, Italia

On-site role (Intesa Sanpaolo S.p.A. Bank - Competence Center Microsoft-based Infrastructures).✔ Designing and implementing solutions to automate Citrix and Hyper-V-based IT systems.✔ Mentoring and coaching of the technical support team.

County Dublin, Ireland

✔ Team task assignment and planning✔ Project management and implementation

County Dublin, Ireland

✔ Kepner-Tregoe coaching activities and process implementation✔ Participation in interviewing and training new team members.✔ Ensuring a high level of customer satisfaction throughout their support journey✔ Act as an effective technical interface between the customer and Engineering / Product Development by providing clear issue documentation and by leveraging productive cross-functional working relationships.✔ Facilitator/Chairman “Linux VDA SME Panel Meeting” between Technical Support Escalation and Lifecycle Management developers.

Dublin

🏆 Awarded: Above and Beyond Award - For the work done as Acting Technical Lead executed "with utmost professionalism and diligence, leading the POD to achieve its KPIs, and helping to transition it to a place where a full-time POD Lead was able to take over".✔ Leading a Frontline Technical Support team of 6 engineers✔ Review team members’ cases to ensure appropriate case handling✔ Coaching and mentoring of engineers✔ Provide support and direction to the team members and that correct priorities are set and SLAs are met.✔ Ensure the team achieves and maintains targets such as case metrics, along with other established goals.✔ Reporting to management and engineers on current status against KPIs and drive initiatives to re-establish desired performance✔ Work with manager to address any engineer performance concerns✔ Support management team in driving continuous improvement initiatives and identify new opportunities to improve the service provided to customers✔ Handle communication with the customer in political situations, critical situations or when customer satisfaction is at risk✔ Participation in interviewing and training new team members.

Dublin

Turin Area, Italy

✔ Manage technical department team, operations and service delivery✔ Provide mentorship, guidance, daily coaching for productivity and performance, and career development to members of the team✔ Monitor workflow of the team to ensure SLA’s are met, while highlighting any process inefficiencies and opportunities for improvement✔ Lead the recruitment of new team members✔ Collaborate and communicate with multiple levels of management and internal stakeholders

Turin Area, Italy

✔ Consulting and pre-sales activities on site

Imperia, Italy

✔ Manage software development department ✔ Analyze available metrics, reports and other information to identify trends and needs✔ Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results✔ Coaching, mentoring and career development of team members✔ Lead the recruitment of new team members

✔ Development and maintenance of graphics plugins in C + + using OpenGL and QT libraries.

Genoa, Liguria, Italy

Given the success of my previous time at Albacom, as soon as there was a chance, I was called back to cover for another round of cold calling the last two months of 2005.

Genoa, Liguria, Italy

Working c/o Albacom selling VoIP and internet connection plans:✔ Cold called SMB customers

Alassio, Italy

✔ Development of websites in HTML, PHP and Macromedia Flash

Postgraduate Certificate In Business Administration, Business Administration And Management, General

Diploma In Management Studies, Business Administration And Management, General

This diploma provides student with an in-depth knowledge of five key management areas including communications, finance, human resource.

Technical Diploma In Industrial Studies, Electronics And Telecommunication