Certified Business Continuity and Operations Manager at Banca d'Italia, leading the IT Service Continuity and Incident Management strategy on the IT Infrastructure of the Eurozone payment system, security settlement system and instant payment system (T2-T2S and TIPS TARGET services).Focused on implementing and maintaining an IT Service Continuity program to build organizational resilience and embed Business Continuity and Operation awareness into business-as-usual activities, by developing documented procedures that guide organizations to respond and restore to a pre-defined level of operation following disruption. Being in the role since January 2022, after being a Cloud Software Engineer and IT Project Manager at IBM (Milan, Italy) for one and a half years.5 years of experience in the IT industry, transitioning from Software Development to IT Management, with a strong focus on service delivery, Agile project management, IT infrastructure and operation management and implementation of Incident Management process (ITIL v4) to enable the organization to respond proactively to incidents and crises, by establishing procedures, roles and responsibilities.As a people-oriented IT Service Manager, my core competencies are relationship management, analytical thinking, continuous improvement and promoting visibility to make cross-functional teams work together effectively.I also collaborated as Incident Coordinator for 3 months with the first level of technical support at Deutsche Bundesbank, in Frankfurt am Main (Germany), with a focus on recognizing and assessing threats when they occur and driving investigations into IT infrastructure operational issues to identify opportunities for further improvement.As a member of the training program "T2-T2S Qualification Program", I crafted and presented training content on how IT Service Continuity is implemented on the IT Infrastructure of T2-T2S TARGET Services, during on-site training sessions in Rome and Frankfurt with an international audience of 30+ people.