• Receive customer request by Telephonic Computerized System, analyzes request, provides information requested or ascertains who can best provide the information, and routes the request to the proper person• Analyzes transactions, corrects records, and adjusts errors.• Traces status of orders through expediting department• Resolves customer questions related to orders, takes orders as needed• Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required

• Opening and setting the restaurant for service• Setting the bar before the operations• Took orders and served the guest need• Explained the guest about the condiments that would be served• Communicating to the chef on the menu changes• Closing the restaurant and setting glassware, cutlery’s in the pantry for the next day

• Briefed the servers for the day on various events in the hotel• Assigned daily staff allocations• Effectively resolved customer concerns• Performed supervisory shift closing duties including cash deposit, product usage and ensuring staff performance• Took room dining orders through call service• Scheduled and trained employees and ensured proper coverage• Checked restaurant on daily basis to ensure cleanliness and made sure the duties of closing the restaurant was done at the end of the shift

• Personal butler for VIP guest before, during and after stay• Breakfast/ High Tea/ Cocktail Service at the club lounge• Preparation and delivery of food and beverage amenities based on guest preference• Made reservation for the customer in restaurants• Took room dining orders through call service• Delivered room dining orders• Prepared equipment for the next shift in order to ensure a smooth service • Maintained china glass and silver inventory weekly• Performed nightly closing duties for Butler Department

Hospitality Management Trainee in all the respected departments for the period of 6 months