Valery Dmitriev
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Valery Dmitriev Email & Phone Number

Contact Center Continuous Improvement at IKEA
Location: St Petersburg, St Petersburg City, Russian Federation 3 work roles 1 school
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
IKEA
Role
Contact Center Continuous Improvement
Location
St Petersburg, St Petersburg City, Russian Federation
Company size
77602 employees

Who is Valery Dmitriev? Overview

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Quick answer

Valery Dmitriev is listed as Contact Center Continuous Improvement at IKEA, a with 77602 employees, based in St Petersburg, St Petersburg City, Russian Federation. AeroLeads shows a matched LinkedIn profile for Valery Dmitriev.

Valery Dmitriev previously worked as Contact Center Continuous Improvement Manager at Ikea and Project Manager at Ikea. Valery Dmitriev holds Engineer'S Degree, Computer Networks from Saint Petersburg State University Of Telecommunications.

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IKEA

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Profile bio

About Valery Dmitriev

Retail Contact Center experienced leader, mostly as a project leader since 2012.Avaya, Genesys, Teleopti, Verint call center roll outs and development. Curious in:Contact Center computer simulations (testing new workflows, volumes or new employees' influence on KPIs before actual Go Live).Blending of contacts approach (theory of universal queue of contacts instead of classical separate queues model, combination with modern staff planning approach).

Current workplace

Valery Dmitriev's current company

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IKEA
Ikea
Contact Center Continuous Improvement
holland, north brabant, netherlands
Website
ikea.com
Employees
77602
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3 roles

Valery Dmitriev work experience

A career timeline built from the work history available for this profile.

Contact Center Continuous Improvement Manager

Current
Ikea

Belgrade, Serbia

Supervision of processes, analysis, knowledge management, contact quality management, contact distribution setup, workforce management analysis

Feb 2023 - Present

Project Manager

Ikea

St Petersburg, St Petersburg City, Russia

Led a new call centre deployment process (Genesys, AVAYA 1000 employees)Led two workforce management solution installations (Teleopti, Verint; 1000 employees)Led automatic contacts distribution project (system controlled KPIs)Led several Ivr, Csat survey, quality management upgrades and reinstallations

Jan 2018 - Feb 2023

Call Center Manager

Ikea

Manage teamleaders (10)Scale operations, from 40 to 250 employeesStart StaffPlanning, Social Media, Chat, Backoffice , Sales processes in the call centre

May 2012 - Dec 2017
Team & coworkers

Colleagues at IKEA

Other employees you can reach at ikea.com. View company contacts for 77602 employees →

SR Sergio Ramon Sergio Ramon Colleague at IkeaGreater Valencia Metropolitan Area, Spain View → АА Андрей Алексеев Андрей Алексеев Colleague at IkeaRussia, Russian Federation View → MK Marine Kariger Marine Kariger Colleague at IkeaVirton, Walloon Region, Belgium View → GG George Goodson George Goodson Colleague at IkeaNew Haven, Connecticut, United States View → LX Lim Xue Ting Lim Xue Ting Colleague at IkeaSingapore View → GL Georgia Louise Georgia Louise Colleague at IkeaDewsbury, England, United Kingdom View → DK Daniel Kjartan Siraronisak Daniel Kjartan Siraronisak Colleague at IkeaIceland View → FH Frida Höse Frida Höse Colleague at IkeaStockholm, Stockholm County, Sweden View → DD Daisy Dai Daisy Dai Colleague at IkeaShanghai, China View → FA Faraz Ahmed Faraz Ahmed Colleague at IkeaJiddah, Makkah, Saudi Arabia View →
1 education record

Valery Dmitriev education

  • Saint Petersburg State University Of Telecommunications
    Saint Petersburg State University Of Telecommunications
    Computer Networks
FAQ

Frequently asked questions about Valery Dmitriev

Quick answers generated from the profile data available on this page.

What company does Valery Dmitriev work for?

Valery Dmitriev works for IKEA.

What is Valery Dmitriev's role at IKEA?

Valery Dmitriev is listed as Contact Center Continuous Improvement at IKEA.

Where is Valery Dmitriev based?

Valery Dmitriev is based in St Petersburg, St Petersburg City, Russian Federation while working with IKEA.

What companies has Valery Dmitriev worked for?

Valery Dmitriev has worked for Ikea.

Who are Valery Dmitriev's colleagues at IKEA?

Valery Dmitriev's colleagues at IKEA include Sergio Ramon, Андрей Алексеев, Marine Kariger, George Goodson, and Lim Xue Ting.

How can I contact Valery Dmitriev?

You can use AeroLeads to view verified contact signals for Valery Dmitriev at IKEA, including work email, phone, and LinkedIn data when available.

What schools did Valery Dmitriev attend?

Valery Dmitriev holds Engineer'S Degree, Computer Networks from Saint Petersburg State University Of Telecommunications.

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