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Victor-Cristian Alexe is listed as Customer Experience Manager at Expressoft Technology, a company with 18 employees, based in Bucharest, Romania, Romania. AeroLeads shows a matched LinkedIn profile for Victor-Cristian Alexe.
Victor-Cristian Alexe previously worked as Software Tester at Expressoft Technology and Software Specialist at T&C Net Srl. Victor-Cristian Alexe holds Bachelor'S Degree, Marketing from Academia De Studii Economice Din București.
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I consider myself as being a hard-working and enthusiastic individual, seeking full-time employment with a desire to improve the current customer service, communication and teamwork skills.My professional development is oriented towards opportunities, to learn and apply new knowledge and skills that would help me achieve my personal and company's goals.I am open-minded, teamplayer with an experience of 7 years, I have the ability to think through a problem coupled with the confidence to make ideas heard. I also have a proven ability to maintain and enhance the client relationship with the company with the aim of improving the customer services in the line with business requirements.
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A career timeline built from the work history available for this profile.
- Developing and implementing customer experience strategies and initiatives;- Analyzing customer feedback and data to identify improvement oportunities;- Develop and maintain customer relationships;- Drive customer retention and loyalty;- Active participation in the creation process of new products; - Monitoring customer metrics;- Managing ticketing system.
Bucharest, Romania
- Testing of the latest versions to be launched for the existing apps; - Preparing the environments and installing of the latest updates; - Internal presentations of new functionalities; - MS SQL - SQL development for implementing new functionalities and generating personalised reports; - Sharing atypical situations to producers when needed and keeping.
Bucharest, Romania
- Configuration of the database and interfaces for new or existing clients; - Personal training of new or existing clients; - Post installation assistance/support; - Receiving, recording and resolving in CRM platform the incidents, respecting the work procedure and response time frame; - Upgrade of existing applications; - Verification of periodic database.
Bucharest, Romania
Roles taken within CWS-boco:- Field sales agent for approximately 5 months - finding new potential clients;- Customer care agent - identifying and solving client issues, with the goal of reducing the number of contract terminations and maintaining an active portfolio.
Bucharest, Romania
Analysis and conclusive solutions of client issues (Enel project) through multiple channels of communication (email, mail, live agent, phone), following these steps:- Identifying the client's needs;- Knowledge of the required procedure and notifying the right departments so that the requests are handled in a timely manner;- Contacting clients via.
Other employees you can reach at expressoft.eu. View company contacts for 18 employees →
Ionut-Mihai Alexandru
Colleague at Expressoft TechnologyBucharest, Romania, Romania
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AP
Andreea Postolache
Colleague at Expressoft TechnologyBucharest, Romania, Romania
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AB
Anda Bartos
Colleague at Expressoft TechnologyRomania, Romania
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MM
Moraru Mircea
Colleague at Expressoft TechnologyRomania, Romania
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CN
Cătălina Nan
Colleague at Expressoft TechnologyBucharest, Bucharest, Romania, Romania
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GA
George Adamescu
Colleague at Expressoft TechnologyRomania, Romania
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OI
Oana Ion
Colleague at Expressoft TechnologyRomania, Romania
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OD
Oana Daiana Codreanu
Colleague at Expressoft TechnologyBucharest, Bucharest, Romania, Romania
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VH
Victor Holban
Colleague at Expressoft TechnologyBucharest, Romania, Romania
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CF
Cristian Fediuc
Colleague at Expressoft TechnologyBucharest, Bucharest, Romania, Romania
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Quick answers generated from the profile data available on this page.
Victor-Cristian Alexe works for Expressoft Technology.
Victor-Cristian Alexe is listed as Customer Experience Manager at Expressoft Technology.
Victor-Cristian Alexe is based in Bucharest, Romania, Romania while working with Expressoft Technology.
Victor-Cristian Alexe has worked for Expressoft Technology, T&C Net Srl, Cws Group, and Enel Group.
Victor-Cristian Alexe's colleagues at Expressoft Technology include Ionut-Mihai Alexandru, Andreea Postolache, Anda Bartos, Moraru Mircea, and Cătălina Nan.
You can use AeroLeads to view verified contact signals for Victor-Cristian Alexe at Expressoft Technology, including work email, phone, and LinkedIn data when available.
Victor-Cristian Alexe holds Bachelor'S Degree, Marketing from Academia De Studii Economice Din București.
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