Valeya Miles Email & Phone Number

New Orleans, La

Executed digital operations for multiple markets:o Clearly communicated digital strategy to market leaders to gain buy-in and local adoption.o Ensured digital platforms reflected the best content optimized for each platform.o Anticipated audience wants based on events, past metrics and reacted to new audience behaviors. o Supported local market users’ technical needs and served as the point person during new product rollouts.

New Orleans, La

Managed all digital operations:- Managed all efforts surrounding NOLA.com’s digital products, including content management systems, public-facing websites, iOS apps, newsletters, podcasts and live broadcasts.- Managed a team of 7 staffers including site producers, video producers and digital strategists.- Served as the liaison between Advance Local’s product teams and the newsroom.- Oversaw the major transition between content management systems (Movable Type to Arc).- Co-designed and built online presentations for award-winning enterprise efforts.- Interpreted audience data through analytics tools – Google Analytics, Parse.ly, Crowdtangle – and adjusted strategies to meet editorial and business goals.- Created training programs for 65 newsroom staffers on new digital tools and strategies. Built the largest social media presence among all news organizations in Louisiana: - Directed the social media team’s content and video efforts on 10 platforms.- Set the social media strategies for voice, engaging content, frequency, relevance and timing. - Created and maintained the social content calendar; promoted breaking news, enterprise projects and evergreen content.- Developed strategies for amplifying trust in The Times-Picayune brand through engagement, resulting in the growth of total social followers from 83k in 2012 to 1.4m+ in August 2018.

New Orleans, La

As a part of the largest news gathering organization in the state of Louisiana and located in one of the most entertaining cities in the world, I manage a team of 4 engagement specialists as we transition from a traditional print organization to a digital-first newsroom. Our mission is to help our reporters engage with readers in new ways through NOLA.com, social media and in the community. We've amassed the largest social following for media organizations in New Orleans and are continuing to push the envelope for engagement as an integral part of news gathering and consumption. A few highlights from my role:- Responsible for increasing user engagement and cultivating brand followers through distributing NOLA.com | The Times-Picayune's content widely through social media and third party partners.- Lead a team of 4 specialists with responsibilities ranging from social media and reporter engagement to live event promotion. - Pinpoint emerging trends in site performance and user behavior using tools including Adobe Site Catalyst, Parse.ly Dash, LiveFyre Analytics, Facebook Insights, Hootsuite analytics and more. - Cultivate the brand's voice through our house social properties and lead training for reporters on their personal brand pages to gain additional audience reach. Disseminate best practices in order to optimize the performance of the site's various social streams.- Manage our relationship with third-parties for community moderation and special projects.

Addison, Tx

Quickoffice was acquired by Google in June 2012. My role as the Quickoffice Community Manager is continuing under the Google umbrella.

Plano, Tx

Developed strategy for administering the Community during a transition to "one-to-many" support. Engaged users through exciting social web content creation. Produced video content through Youtube to enhance user experiences. Brand outreach through Community, Twitter, and Facebook outlets. Oversaw tremendous growth in userbase while maintaining high standards of customer satisfaction.

Zynga Inc. is the world's leading provider of social game services with more than 240 million monthly active users playing its games. I interacted with those users on a daily basis and was there on the ground floor helping to build the community into the thriving model of support it is today. Identified and cultivated brand advocates within the user base, and provided a welcoming atmosphere for all.

Alt12 Apps develops the top women-focused lifestyle apps in the app stores. I helped keep their communities clean and safe for women of all ages by moderating the incoming content and ensuring the Terms of Service were properly observed.