Valiant Chiang Email & Phone Number

Singapore

Singapore

Singapore

Assist the Executive Director to undertake tasks pertaining to reviewing, planning, and executing organisational development initiatives. Awarded the Rainbow Centre President’s Award in 2022, for the exemplary demonstration of dedication, integrity, teamwork, and pursuit of innovation.Strategic Planning & Organisational Development- Gather data and translate into insights to use for strategic planning by management team- Put in place structures and relevant approaches to guide the planning and deployment processes- Set up and implement systems to track and report on progress of strategic goals and initiatives, including resource allocation and utilisation- Facilitate two organisation diagnostics exercises with external consultants via the use of Business Excellence Framework and assessment methods- Educate on the use of Theory of Change, project planning, and change management, and instill them as common management practices across the organisationLeadership Development- Oversaw the conceptualisation and planning for leadership development strategy- Oversaw the development of a customised leadership competency framework for the organisation and a range of leadership tools and resources, such as, evaluation tools, development plans, managers' toolkit, user guides- Implemented the deployment of leadership development activities which contributed to significant increase in the organisation's Business Excellence scores (Leadership Domain)Governance & Compliance- Oversee the transactions of all agreements (grants, funding, commercial) the organisations executes, including reviewing, negotiating, and drafting of agreements or specific clauses- Manage the application of most grants and funding applications as part of organisational planning, specifically pertaining to resource acquisition and allocation- Provide advisory on tender management practices to ensure adherence to principles of fairness, transparency, and value-for-money

- Tasked with achieving Sector Branding business objectives; elevate the social service sector to attract job candidates- Managed communications on social service careers to potential job candidates. Includes overseeing advertising agencies, ensuring information and data stay relevant and appealing across all touchpoints. Creative communications won Gold Award in the SPH iink Awards 2015 (Recruitment).- Managed entire research projects to unearth value propositions of social service careers so as to guide all communication activities such that they resonate with target audience and endorsed by the industry- Managed brand agency to develop brand DNA, strategic roadmap and brand guidelines to achieve congruence across all communications- Planned and oversaw annual marketing budgets. Includes administering all required tenders to secure services from agencies, managing contracts, finances, project timeline and adherence to government procurement practices. Some of which include 2 Research tenders, 3 Advertising tenders and 1 Brand Consultancy tender.- Collaborated with key external partners such as Ministry of Social and Family Development, Workforce Development Agency and Industry Employers for industry-wide projects, e.g. Professional Conversion Programme for Social Workers 2015 & 2016, and Annual Salary Guidelines Revision for Social Service Sector. Awarded NCSS Excellence Award for Implementation of FY15 Revised Sector Salary Guidelines.

- Designed the Career Development Series framework and implement its services which comprises a variety of programmes catered to PMET jobseekers to enhance employability skills- Coached clients on career-related issues in individual session or in small group settings (e.g. resume & cover letter writing, job interview skills, work stress and personal development issues)- Produced materials for Career Development Series workshops and facilitate the workshops to audience made up of diverse backgrounds- Wrote career-related articles for Kaplan Campuslife website and e-newsletters- Collaborated and network with external partners for suitable job opportunities and invitations to industry experts for relevant career talks and seminars- Set up and maintain career services guidelines to ensure it to be in line with Council for Private Education’s regulations- Conducted research on best practices in career services delivery to adapt improvise accordingly - Promoted holistic schooling lifestyle in Kaplan by planning and organizing events for students; setting up Basketball and Football clubs and activities, improving participation rates through competitions and regular events- Organised Corporate Social Responsibility events (e.g. fundraising projects, befriending programmes and community involvement activities)- Prepared and manage budget for events and projects

- Managed Person-Centred Home-Based Intervention programme for clients – A research collaborated with Khoo Teck Puat Hospital, funded by Ministry of Health; Includes managing research budget, setting up standard operating procedures, measuring effectiveness of interventions and adhering to National Healthcare Group Research ethical guidelines- Provided counselling, psycho-education and facilitate support group to clients- Supported the creation of Crisis Intervention standard operating procedures in the organization- Networked and engaged community partners to bring in resources to help families- Conducted presentations on dementia care and non-pharmacological interventions to communities, hospitals and Voluntary Welfare Organizations

- Managed Young Caregiver’s Programme, funded by National Council of Social Service and Temasek Cares; Responsible for setting annual programme budget, engaging trainers, developing programme materials, evaluating effectiveness of programme and submitting bi-annual reports to funders- Provided counselling to clients- Liaised with governing bodies, community partners, hospitals and relevant agencies on clients’ needs- Provided crisis interventions when necessary to organization’s stakeholders- Conducted talks and workshops on palliative care to hospitals, communities and other Voluntary Welfare Organizations- Proposed, implemented and executed creative projects to add to the diversity of palliative care- Wrote papers and presented in the following conferences:1. “Adding Values to Values” at CIP Seminar 2011, Singapore, April 20112. “Bridging the Gap: Increasing Palliative Awareness among Youths in Singapore” at Australian Palliative Care Conference 2011, Cairns, Australia, September 20113. “Looking through the Hospice Lenses: CCE Redefined” at Character and Citizenship Education Conference 2011, Singapore, November 2011

Bachelor Of Social Science, Double Major In Applied Counselling Skills And Welfare And Community Work

Developing Leaders Programme For The Nonprofit Professionals