AeroLeads people directory · profile
Valentin Biru Email & Phone Number
Workforce Management Analyst
at
Majorel
1 work email found
@sitel.com
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Workforce Management Analyst
Location
Braşov, Romania
Company size
Who is Valentin Biru? Overview
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Quick answer
Valentin Biru is listed as Workforce Management Analyst at Majorel, a with 22523 employees, based in Braşov, Romania. AeroLeads shows a work email signal at sitel.com and a matched LinkedIn profile for Valentin Biru.
Valentin Biru previously worked as Technical Trainer at Foundever and Senior Team Manager at Competence Call Center.
Company email context
Email format at Majorel
This section adds company-level context without repeating Valentin Biru's masked contact details.
{first}.{last}@sitel.com
86% confidence
AeroLeads found 1 current-domain work email signal for Valentin Biru. Compare company email patterns before reaching out.
Profile bio
About Valentin Biru
Valentin Biru is a Workforce Management Analyst at Majorel. He possess expertise in call centers, customer experience, telecommunications, customer satisfaction, team management and 35 more skills. He is proficient in Italian and English. Colleagues describe him as "I had the pleasure of working with Valentin for over four years. During this time, I got to interact with him from various roles and truly appreciate his work ethic and way around people. His approach made him a crowd favorite in the training room and left a mark on hundreds of new recruits. During our last year at Foundever, he was part of my team, and quickly proved how much value he can bring to the table. Without knowing him, you could tell he was our most experienced trainer and a… Show more" and "It is said that every teacher has its professor, well, this is what happened when I started on the position of Trainer, here at Foundever. I had a great learning experience and pleasure to have Valentin Biru as my colleague in the Training and Development team. In my opinion some of the greatest qualities that recommends Vali is his great expertise and overall experience as a trainer, senior team leader and social skills. These are assets that rarely can be found in a single person… Show more"
Listed skills include Call Centers, Customer Experience, Telecommunications, Customer Satisfaction, and 36 others.
Current workplace
Valentin Biru's current company
Company context helps verify the profile and gives searchers a useful next step.
Majorel
15 roles · 23 years
Valentin Biru work experience
A career timeline built from the work history available for this profile.
Technical Trainer
CurrentAs Technical Trainer I provided onboarding training to over 400 staff members in both a classroom training and virtual training environments. I used my comprehensive knowledge of telecommunications systems, customer relationship management (CRM) tools (especially Salesforce), effective communication and presentation skills (ILT) to conduct engaging training programs that have positively impacted the skill sets and KPIs such as MSAT, QA Score and ART of our staff. I also helped with instructional design and curriculum development, using tools such as Lessonly.
Nov 2019 - Present
Senior Team Manager
▪ Responsible for the day-to-day activities of the team members▪ Monitoring team activities to make sure everyone is working towards the same goal▪ Directing workflow for peak efficiency▪ Holding training sessions for new hires▪ Discovering training needs and providing coaching▪ Setting team goals and deadlines▪ Mediating any interpersonal issues, listening to feedback▪ Inspire and motivate the team members, encourage creativity▪ Foster a cohesive and comfortable work environment ▪ Delegating tasks to the QAs, team supports and senior agents▪ Constantly communicating with the partner (POC)▪ Maintaining contact with the partner to report progress and receive feedback▪ Testing new tasks and developing efficient workflows▪ Developing guidelines for new tasks and sending them for review and approval▪ Helping the partner develop improved guidelines for existing tasks▪ Testing new ways of delivering the work and tools provided by the partner▪ Identify top emerging issues with data, find solutions and communicate them to the partner▪ Reporting to the immediate supervisor
Oct 2018 - Nov 2019
Team Manager
▪ Responsible for the day-to-day activities of the team members▪ Monitoring team activities to make sure everyone is working towards the same goal▪ Directing workflow for peak efficiency▪ Holding training sessions for new hires▪ Discovering training needs and providing coaching▪ Setting team goals and deadlines▪ Mediating any interpersonal issues, listening to feedback▪ Inspire and motivate the team members, encourage creativity▪ Foster a cohesive and comfortable work environment ▪ Delegating tasks to the QAs, team supports and senior agents▪ Constantly communicating with the partner (POC)▪ Maintaining contact with the partner to report progress and receive feedback▪ Testing new tasks and developing efficient workflows▪ Developing guidelines for new tasks and sending them for review and approval▪ Helping the partner develop improved guidelines for existing tasks▪ Testing new ways of delivering the work and tools provided by the partner▪ Identify top emerging issues with data, find solutions and communicate them to the partner▪ Reporting to the immediate supervisor
Jul 2017 - Aug 2018
Quality Assurance
▪ Reviewing work files and making sure they are up to the required standard by the partner▪ Providing feedback to agents regarding their work efficiency and quality▪ Holding training sessions for new hires and refresher sessions for employees▪ Structuring said trainings for new tasks and changes in the guidelines▪ Reporting relevant findings regarding quality to the hierarchical superior▪ Finding and implementing new ways to optimize workflow▪ Maintaining contact with the partner to report progress and to receive feedback▪ Take said feedback and pass it on to employees in a simple and easy to understand way▪ Helping the partner develop improved guidelines for existing tasks▪ Testing new ways of delivering the work and tools provided by the partner▪ Providing feedback on the tools in order to help develop them▪ Support content specialists (floor walking)▪ Identify top emerging issues with data and compile it to be sent to the partner▪ Performing Team Manager tasks when the TM was not available
Aug 2016 - Jul 2017
Content Specialist
Maintaining and updating product databases and meta-data, in order to ensure that website navigation is smooth and user-friendly
Apr 2016 - Aug 2016
Sales Representative
▪ Creating content for the ProAlpin website and blog▪ Front desk duties▪ Brand development, web site traffic growth▪ Maintaining and updating product databases▪ Maintaining and updating customer databases▪ Maintaining contact and providing support to partners▪ Maintaining product stocks▪ Receiving inbound calls from costumers▪ Providing information, solutions and counselling▪ Providing support regarding the products and services sold by the company▪ Processing online orders
Jul 2014 - Apr 2016
Copywriter
Jul 2014 - Apr 2016
Customer Service Representative - Tier 1 Agent
Microsoft Online Store Support▪ Receiving inbound calls from costumers▪ Providing information, solutions and counselling▪ Providing support regarding the products and services of the company
May 2013 - Feb 2014
Customer Service Representative - Tier 2 Agent
Microsoft Windows 8 Upgrade Offer Second Level of Support▪ Responsible for taking consult calls and escalations▪ Handle customer escalations and customer call backs and related offline tasks▪ Resolving customer issues including interfacing with defined third parties▪ Gather additional information, identify top emerging customer issues and provide suggestions to improve support▪ Support for customer service representatives (floor walking)▪ Perform other related duties
Nov 2012 - May 2013
Customer Service Representative - Tier 1 Agent
Microsoft Windows 8 Upgrade Offer Support▪ Receiving inbound calls from costumers▪ Providing information, solutions and counselling▪ Providing support regarding the products and services provided by the company
Oct 2012 - Nov 2012
Customer Service Representative – Night Shift Agent
▪ Receiving inbound calls from consumer and business costumers▪ Providing information, solutions and counselling▪ Providing support regarding the products and services provided by the company▪ Maintaining and updating customer databases▪ Gather additional information, identify top emerging customer issues and escalating them to the relevant departments
Dec 2008 - Feb 2010
Customer Service Representative
▪ Receiving inbound calls from costumers▪ Providing information, solutions and counselling▪ Providing support regarding the products and services provided by the company
Jan 2008 - Jan 2010
Business Card Designer And Xerox Operator
Tiposerv Srl
▪ Operating various high-volume photocopy machines as well as the more complex equipments used in document assembly and finishing▪ Business card design▪ Event invites design▪ Perform other related duties
Jun 2007 - Nov 2007
Collaborator
Gazeta De Transilvania
Collaborated with local newspaper, “Gazeta de Transilvania”, with works of fiction as well as some news reports
2004 - 2005
~1 yr
Team & coworkers
Colleagues at Majorel
Other employees you can reach at majorel.com. View company contacts for 22523 employees →
CN
Carlos Niño Romero
Colleague at MajorelJerez De La Frontera, Andalusia, Spain
View →
JT
Jamella Trinidad
Colleague at MajorelLas Piñas, National Capital Region, Philippines
View →
WG
Wilver Gonzalez
Colleague at MajorelBucaramanga, Santander, Colombia
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DA
Dimitri Asadovi
Colleague at MajorelTbilisi, Georgia
View →
JC
Jaime Castell De Castro
Colleague at MajorelGreater Barcelona Metropolitan Area, Spain
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NE
Niza Ezani
Colleague at MajorelShah Alam, Selangor, Malaysia
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MS
Marwa Samir
Colleague at MajorelCairo, Egypt
View →
SA
Sofia Alexandra Jacinto Navarro
Colleague at MajorelLima, Peru
View →
MN
Mohamed Nadim
Colleague at MajorelAlexandria, Egypt
View →
RA
Rijad Avdullahi
Colleague at MajorelKumanovo, Northeastern, North Macedonia, Macedonia, The Former Yugoslav Republic Of
View →
Carlos Niño Romero
Colleague at MajorelJerez De La Frontera, Andalusia, Spain
View →
JT
Jamella Trinidad
Colleague at MajorelLas Piñas, National Capital Region, Philippines
View →
WG
Wilver Gonzalez
Colleague at MajorelBucaramanga, Santander, Colombia
View →
DA
Dimitri Asadovi
Colleague at MajorelTbilisi, Georgia
View →
JC
Jaime Castell De Castro
Colleague at MajorelGreater Barcelona Metropolitan Area, Spain
View →
NE
Niza Ezani
Colleague at MajorelShah Alam, Selangor, Malaysia
View →
MS
Marwa Samir
Colleague at MajorelCairo, Egypt
View →
SA
Sofia Alexandra Jacinto Navarro
Colleague at MajorelLima, Peru
View →
MN
Mohamed Nadim
Colleague at MajorelAlexandria, Egypt
View →
RA
Rijad Avdullahi
Colleague at MajorelKumanovo, Northeastern, North Macedonia, Macedonia, The Former Yugoslav Republic Of
View →
FAQ
Frequently asked questions about Valentin Biru
Quick answers generated from the profile data available on this page.
What company does Valentin Biru work for?
Valentin Biru works for Majorel.
What is Valentin Biru's role at Majorel?
Valentin Biru is listed as Workforce Management Analyst at Majorel.
What is Valentin Biru's email address?
AeroLeads has found 1 work email signal at @sitel.com for Valentin Biru at Majorel.
Where is Valentin Biru based?
Valentin Biru is based in Braşov, Romania while working with Majorel.
What companies has Valentin Biru worked for?
Valentin Biru has worked for Majorel, Foundever, Competence Call Center, Pro Coder Dev, and Arvato Customer Services.
Who are Valentin Biru's colleagues at Majorel?
Valentin Biru's colleagues at Majorel include Carlos Niño Romero, Jamella Trinidad, Wilver Gonzalez, Dimitri Asadovi, and Jaime Castell De Castro.
How can I contact Valentin Biru?
You can use AeroLeads to view verified contact signals for Valentin Biru at Majorel, including work email, phone, and LinkedIn data when available.
What skills is Valentin Biru known for?
Valentin Biru is listed with skills including Call Centers, Customer Experience, Telecommunications, Customer Satisfaction, Team Management, Teamwork, Customer Service, and Contact Centers.
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