Valentin Biru

Valentin Biru Email and Phone Number

Workforce Management Analyst @ Majorel
Brașov, BV, RO
Valentin Biru's Location
Braşov, Romania, Romania
Valentin Biru's Contact Details

Valentin Biru personal email

About Valentin Biru

Valentin Biru is a Workforce Management Analyst at Majorel. He possess expertise in call centers, customer experience, telecommunications, customer satisfaction, team management and 35 more skills. He is proficient in Italian and English. Colleagues describe him as "I had the pleasure of working with Valentin for over four years. During this time, I got to interact with him from various roles and truly appreciate his work ethic and way around people. His approach made him a crowd favorite in the training room and left a mark on hundreds of new recruits. During our last year at Foundever, he was part of my team, and quickly proved how much value he can bring to the table. Without knowing him, you could tell he was our most experienced trainer and a… Show more" and "It is said that every teacher has its professor, well, this is what happened when I started on the position of Trainer, here at Foundever. I had a great learning experience and pleasure to have Valentin Biru as my colleague in the Training and Development team. In my opinion some of the greatest qualities that recommends Vali is his great expertise and overall experience as a trainer, senior team leader and social skills. These are assets that rarely can be found in a single person… Show more"

Valentin Biru's Current Company Details
Majorel

Majorel

View
Workforce Management Analyst
Brașov, BV, RO
Website:
majorel.com
Employees:
22523
Valentin Biru Work Experience Details
  • Majorel
    Workforce Management Analyst
    Majorel
    Brașov, Bv, Ro
  • Foundever
    Technical Trainer
    Foundever Nov 2019 - Present
    Brasov County, Romania
    As Technical Trainer I provided onboarding training to over 400 staff members in both a classroom training and virtual training environments. I used my comprehensive knowledge of telecommunications systems, customer relationship management (CRM) tools (especially Salesforce), effective communication and presentation skills (ILT) to conduct engaging training programs that have positively impacted the skill sets and KPIs such as MSAT, QA Score and ART of our staff. I also helped with instructional design and curriculum development, using tools such as Lessonly.
  • Competence Call Center
    Senior Team Manager
    Competence Call Center Oct 2018 - Nov 2019
    Brasov County, Romania
    ▪ Responsible for the day-to-day activities of the team members▪ Monitoring team activities to make sure everyone is working towards the same goal▪ Directing workflow for peak efficiency▪ Holding training sessions for new hires▪ Discovering training needs and providing coaching▪ Setting team goals and deadlines▪ Mediating any interpersonal issues, listening to feedback▪ Inspire and motivate the team members, encourage creativity▪ Foster a cohesive and comfortable work environment ▪ Delegating tasks to the QAs, team supports and senior agents▪ Constantly communicating with the partner (POC)▪ Maintaining contact with the partner to report progress and receive feedback▪ Testing new tasks and developing efficient workflows▪ Developing guidelines for new tasks and sending them for review and approval▪ Helping the partner develop improved guidelines for existing tasks▪ Testing new ways of delivering the work and tools provided by the partner▪ Identify top emerging issues with data, find solutions and communicate them to the partner▪ Reporting to the immediate supervisor
  • Competence Call Center
    Team Manager
    Competence Call Center Jul 2017 - Aug 2018
    Brasov County, Romania
    ▪ Responsible for the day-to-day activities of the team members▪ Monitoring team activities to make sure everyone is working towards the same goal▪ Directing workflow for peak efficiency▪ Holding training sessions for new hires▪ Discovering training needs and providing coaching▪ Setting team goals and deadlines▪ Mediating any interpersonal issues, listening to feedback▪ Inspire and motivate the team members, encourage creativity▪ Foster a cohesive and comfortable work environment ▪ Delegating tasks to the QAs, team supports and senior agents▪ Constantly communicating with the partner (POC)▪ Maintaining contact with the partner to report progress and receive feedback▪ Testing new tasks and developing efficient workflows▪ Developing guidelines for new tasks and sending them for review and approval▪ Helping the partner develop improved guidelines for existing tasks▪ Testing new ways of delivering the work and tools provided by the partner▪ Identify top emerging issues with data, find solutions and communicate them to the partner▪ Reporting to the immediate supervisor
  • Competence Call Center
    Quality Assurance
    Competence Call Center Aug 2016 - Jul 2017
    Brasov County, Romania
    ▪ Reviewing work files and making sure they are up to the required standard by the partner▪ Providing feedback to agents regarding their work efficiency and quality▪ Holding training sessions for new hires and refresher sessions for employees▪ Structuring said trainings for new tasks and changes in the guidelines▪ Reporting relevant findings regarding quality to the hierarchical superior▪ Finding and implementing new ways to optimize workflow▪ Maintaining contact with the partner to report progress and to receive feedback▪ Take said feedback and pass it on to employees in a simple and easy to understand way▪ Helping the partner develop improved guidelines for existing tasks▪ Testing new ways of delivering the work and tools provided by the partner▪ Providing feedback on the tools in order to help develop them▪ Support content specialists (floor walking)▪ Identify top emerging issues with data and compile it to be sent to the partner▪ Performing Team Manager tasks when the TM was not available
  • Competence Call Center
    Content Specialist
    Competence Call Center Apr 2016 - Aug 2016
    Brasov County, Romania
    Maintaining and updating product databases and meta-data, in order to ensure that website navigation is smooth and user-friendly
  • Pro Coder Dev
    Sales Representative
    Pro Coder Dev Jul 2014 - Apr 2016
    Brasov County, Romania
    ▪ Creating content for the ProAlpin website and blog▪ Front desk duties▪ Brand development, web site traffic growth▪ Maintaining and updating product databases▪ Maintaining and updating customer databases▪ Maintaining contact and providing support to partners▪ Maintaining product stocks▪ Receiving inbound calls from costumers▪ Providing information, solutions and counselling▪ Providing support regarding the products and services sold by the company▪ Processing online orders
  • Pro Coder Dev
    Copywriter
    Pro Coder Dev Jul 2014 - Apr 2016
    Brasov County, Romania
  • Arvato Customer Services
    Customer Service Representative - Tier 1 Agent
    Arvato Customer Services May 2013 - Feb 2014
    Brasov County, Romania
    Microsoft Online Store Support▪ Receiving inbound calls from costumers▪ Providing information, solutions and counselling▪ Providing support regarding the products and services of the company
  • Arvato Customer Services
    Customer Service Representative - Tier 2 Agent
    Arvato Customer Services Nov 2012 - May 2013
    Brasov County, Romania
    Microsoft Windows 8 Upgrade Offer Second Level of Support▪ Responsible for taking consult calls and escalations▪ Handle customer escalations and customer call backs and related offline tasks▪ Resolving customer issues including interfacing with defined third parties▪ Gather additional information, identify top emerging customer issues and provide suggestions to improve support▪ Support for customer service representatives (floor walking)▪ Perform other related duties
  • Arvato Customer Services
    Customer Service Representative - Tier 1 Agent
    Arvato Customer Services Oct 2012 - Nov 2012
    Brasov County, Romania
    Microsoft Windows 8 Upgrade Offer Support▪ Receiving inbound calls from costumers▪ Providing information, solutions and counselling▪ Providing support regarding the products and services provided by the company
  • Vodafone Romania
    Customer Service Representative – Night Shift Agent
    Vodafone Romania Dec 2008 - Feb 2010
    Brasov County, Romania
    ▪ Receiving inbound calls from consumer and business costumers▪ Providing information, solutions and counselling▪ Providing support regarding the products and services provided by the company▪ Maintaining and updating customer databases▪ Gather additional information, identify top emerging customer issues and escalating them to the relevant departments
  • Vodafone Romania
    Customer Service Representative
    Vodafone Romania Jan 2008 - Jan 2010
    Brasov County, Romania
    ▪ Receiving inbound calls from costumers▪ Providing information, solutions and counselling▪ Providing support regarding the products and services provided by the company
  • Tiposerv Srl
    Business Card Designer And Xerox Operator
    Tiposerv Srl Jun 2007 - Nov 2007
    Brasov County, Romania
    ▪ Operating various high-volume photocopy machines as well as the more complex equipments used in document assembly and finishing▪ Business card design▪ Event invites design▪ Perform other related duties
  • Gazeta De Transilvania
    Collaborator
    Gazeta De Transilvania 2004 - 2005
    Brasov County, Romania
    Collaborated with local newspaper, “Gazeta de Transilvania”, with works of fiction as well as some news reports

Valentin Biru Skills

Call Centers Customer Experience Telecommunications Customer Satisfaction Team Management Teamwork Customer Service Contact Centers English Databases Sales Team Leadership Analysis Windows Crm Microsoft Office Time Management Customer Retention Project Management Mobile Devices Negotiation Leadership Coaching Presentation Skills Business Operations Quality Assurance Problem Solving Analytics Interpersonal Communication Technical Support Big Data Change Management Cross Cultural Communication Skills Customer Support Cross Functional Team Leadership Data Management Data Mining Delegation Service Delivery Microsoft Excel

Frequently Asked Questions about Valentin Biru

What company does Valentin Biru work for?

Valentin Biru works for Majorel

What is Valentin Biru's role at the current company?

Valentin Biru's current role is Workforce Management Analyst.

What is Valentin Biru's email address?

Valentin Biru's email address is va****@****ccc.com

What are some of Valentin Biru's interests?

Valentin Biru has interest in Civil Rights And Social Action, Education, Environment, Science And Technology, Human Rights, Arts And Culture, Health.

What skills is Valentin Biru known for?

Valentin Biru has skills like Call Centers, Customer Experience, Telecommunications, Customer Satisfaction, Team Management, Teamwork, Customer Service, Contact Centers, English, Databases, Sales, Team Leadership.

Who are Valentin Biru's colleagues?

Valentin Biru's colleagues are Adriana B, Kalidas Y, هدى نايف, Aishah Mrzooq, Kenza El Moumni, Arancha Ortiz Castro, Paula Estrada.

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