Sale of Energy to Commercial PropertiesUsually lowering Electric costs by 10-23%

Senior Technical Support Los Angeles, CA• Solved the big problems the Level I Techs couldn't solve.• Problems ranging from User who can't connect at remote office.. Virus removal. VPN connectivity, Outlook problems and MS Office how to questions.• Managed Active Directory, Password resets, Locking terminated users out of system.. Newhire account creation. System Imaging (Acronis and Symantec Ghost) and virtualized VMware machines.• Supported various software applications used internally by the emplyees.• Mixed Environment of Windows 10, 7, and Linux

• 100% Telephone and Internet based Computer Support for US Based Company.• Resolved Various everyday problems such as Virus Outbreak, Slow Computer, Technical issues via Remote Desktop Technology.• Assisted Technicians in the field providing Second Tier Support for more advanced technical issues.

• Responsible for maintaining and Optimizing 45 Laptops and Desktops with high needs users, in a mixed Apple PC Environment.• Created New Imaging Standard for use by company for System state backups with full file and weekly computer images saved to Recovery drive and then auto deleted all through auto-scheduling after a certain period, so the user could bring their computer back to any point in time within 1 month, or back to its original stock clean state.• Administered IP phone system (Shoretel) And setup Android and iOS Smartphones and Tablets to work on network. • Managed and contained multiple Company-wide Virus outbreaks. One of the most insane and absurd outbreaks I have ever seen in my career it was in the whole network.• Managed and Maintained e-mail groups, distribution lists, Active Directory, Created modified and deleted user accounts, Granted access levels throughout company for power users and developers. Managed Guest and Corp Networks independently.• Left company with great references on great terms improved their infrastructure drastically. Left to pursue international goals and my lifelong dream to learn Spanish.

• Customized 13 different model cell phones with carrier specific settings such as frequency ranges, data type, logo, ringtones, apps, etc.• Performed translations for our specific region for all the menus and buttons on the Menu Interface.• Traveled to client sites to test locally to their towers• Certified Alcatel phones on Nokia’s Cell testing facilities• IT Duties include Imaging, IP Phone Administration, Maintaining the Active directory for our location only, Installed QoS Device, and helped users with everyday how to questions and problems• Resolved an e-mail virus that spread throughout the company

• Managed IT operations for 63 User facility, and provided Remote support for 18 Remote locations• In charge of Exchange and Unix E-mail Administration. Setup Blackberries and Active Sync phones to work with e-mail. Troubleshooted a wide array of Outlook and e-mail issues.• Administered Active Directory, Unix, and e-mail accounts. Server Administration duties include access control, server tape backups, and terminal server connectivity via VPN.• IP Telephone administration duties include physical cabling, voicemail and caller ID administration.  Network Administration duties include Server room, wireless, VPN, and Shared printers and resources. Provided a full range of Desktop Support as well as Help Desk support to local and remote users within the company. In charge of building access control and keycard administration.

• Resolved Top tier user calls for Worlds largest auditing firm. Provided Tier 2 Support for 1000’s of Internal users Nationwide• Troubleshoot various mobile e-mail devices such as iPhone, Blackberry, the now extinct Palm Treo’s and Cingular 8150, Verizon Q phone etc. • Example of Network Troubleshooting performed: Wi-Fi, VPN connectivity, Outlook configuration and troubleshooting; helping people with MS Office issues on the fly.• Supported proprietary series of Deloitte Net Soft wares, manage anti-virus, encryption methods, and worked with outside vendors to provide additional support to internal users on 3rd party applications.• Multi purpose Help Desk provided total support for all issues with about a 90% first call resolution rate. Most problems presented were fixed on first call,- that is standard expected performance at Deloitte.• Used remedy ticketing system and resolved an average of 30-40 tickets per day.

• Managed IT operations for medium sized company.• In charge of in house Desktop Support issues, as well as providing Tier 2 Help Desk Support for surrounding facilities.• Desktop Support Duties included setting up new Desktop and Mobile systems, Hardware upgrades, Operating System Administration, Data Backups, Microsoft Office XP Support, Blackberry setup, E-mail, printer, hardware and other miscellaneous troubleshooting.• In charge of buying systems, pricing, invoicing, as well as training users and setting up standards and policies for their facility.• Upgraded RAM, solved Wi-Fi Connectivity Issues, tended to any computer problem that arose, and through skill and research was able to resolve 100% of all issues encountered.• Used Visio and AutoCAD 2007 to produce Building diagrams and security wiring schematics.

• Along with two other members of the IT dept. Provided Level 2 Help Desk support for a 368 store chain of Clothing stores, from their Corporate HQ, via telephonically and via Remote technology including: desktop control, remote self diagnosis and communications monitoring; we solved any high level problem related to the computer itself , and also worked with vendors regarding internet service issues that needed to be resolved by the Broadband providers themselves. • Simultaneously managed a warehouse. In charge of inventory management, shipping and handling of defective/replacement equipment for the stores; warehouse stock, maintenance and space optimization.• Handled administrative tasks such as bulk parts discount quoting, and purchase; fostered excellent verbal and electronic communication skills having dealt with a broad range of varying issues with diverse companies

• Set up a 38 store network with centralized customer database and fully remote administration.• Provided computer training for the entire company.• In charge of product research and acquisition- selecting the right hardware, software applications, and communications equipment to meet the company’s specific needs.

• Wrote computer system procedure specifications and user manuals.• Trained field system users in person and telephonically via Remote Desktop.• Served as a liaison between system users and Software development team. Assisted in purchasing and sales.• Built custom computers for clients, and developed working knowledge of Mac OS

• Designed and implemented an automated toolbox manufacturing system for the U.S. Military Aircraft Maintenance Division.

• Helped wire a 25,000 square foot 3 story movie studio.• Drew wiring diagrams and building schematics to map the wiring.• Installed Professional Video and Sound systems for a Hollywood Post-Production facility• Helped edit commercials for companies such as Pepsi, Dockers, etc.